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Find a Location

Southtown Chrysler has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSouthtown Chrysler

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4404 66 St, Edmonton, AB T6K 4E7
    BBB File Opened:
    10/11/1961
    Years in Business:
    70
    Business Started:
    1/1/1954
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of B1000092 for this business, issued by Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

    These agencies may include:

    Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

    303-9945 50 St

    Edmonton AB T6A 0L4

    780-4661140

    http://www.amvic.org

    Type of Entity:
    Corporation
    Number of Employees:
    175
    Alternate Business Name
    • Go Auto
    Business Management
    • ROB SIRIANNI, General Sales Manager
    Contact Information

    Principal

    • ROB SIRIANNI, General Sales Manager

    Customer Contact

    • ROB SIRIANNI, General Sales Manager
    Additional Contact Information

    Fax Numbers

    • (780) 490-3220
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Had a really good experience with sales department but the service department is pathetic here. Brought my vehicle atleast 10 times for the same issue since the very next day I bought the vehicle last year in march and have even kept my vehicle with them for atleast 1.5 month and everytime I was told it is fixed but it was never.. I wanted my windshield changed and i even dropped my vehicle there and i was told to get a loaner but that loaner was so disgusting and so dirty. There were atleast 10 cups of empty coffee, tissue in side pockets, under driver seat and in arm rest too.. I was told that next day it will be fixed and i will be informed the same day i dropped my vehicle by 4 but after not getting any response till next day 2-3PM i called myself just to know that the new windshield had some broken parts and can’t get it replaced. So, they rescheduled me but when i brought the vehicle on the rescheduled day i came to know that the new windshield is again broken and this thing happened thrice. Now, last week Saturday i brought my vehicle because of some parking sensor issues and they said i have to come with booking on tuesday but due to personal reasons I couldn’t make it on tuesday. So I rescheduled for Friday at 7:45 am and when i was here i came to know that there is no booking. All of the service advisors are really not helpful there.

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jessica M

    1 star

    22/01/2024

    My husbands took his car in to check the oil and some other things. Dropped it off Thursday, and then it sat there for 5 days. But according to themanager it really was only 4 days because they were closed on Sunday ( like that makes a difference) and they were back logged. Because thats somehow our problem . He had originally made an appointment, but got a call that said he could get in sooner, so he took it.Said we need a bunch of work done, plus needed new tires , when the ones we have are only a year and half old. So how is that possible. That there put us off. Our bill was OVER 300 bucks for them just to look at it. Thats absolutely insane. When my husband questioned the bill, one person said it seemed high, and the shop manager said yup, looks good. Totally seems like we had been had. Had to move our life around because the car sat there for 5 days oh sorry, 4 days ??. Between the Dont give a c*** attitude and the shadiness of the tires, we will not be back. We will also be telling others to avoid going there so they dont have unnecessary cost. If I could have given no zeros I would have.

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