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            Business ProfileCougar Paint & Collision Inc

            Auto Body Repair and Painting
            BBB accredited business

            Contact Information

            8810 Yellowhead Trail NW.

            Edmonton, AB T5B 1G1

            Visit Website
            (780) 477-6834

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 26/2/1997

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Have you been in a car accident? Want a custom paint job for your car, motorcycle or surf board? Cougar Paint & Collision Inc. is here to make your auto body repair experience in Edmonton as simple and painless as possible. We take care of everything – from making your car look beautiful again to arranging for your rental car and billing your insurance company. We are family owned and operated, so we’re dedicated to providing you with personal, dedicated service when you visit our shop. You can always expect to feel like family when you bring your vehicle to us!

            Business Details

            Location of This Business
            8810 Yellowhead Trail NW., Edmonton, AB T5B 1G1
            BBB File Opened:
            7/5/1985
            Years in Business:
            39
            Business Started:
            30/8/1984
            Accredited Since:
            26/2/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of B1000845 for this business, issued by Edmonton: Alberta Motor Vehicle Industry Council (AMVIC). The expiration date of this license is 30/9/2024.

            These agencies may include:

            Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

            303-9945 50 St

            Edmonton AB T6A 0L4

            780-4661140

            http://www.amvic.org

            Number of Employees:
            18
            Business Management
            • Graham Dick, Director
            Contact Information

            Principal

            • Graham Dick, Director

            Customer Contact

            • Graham Dick, Director
            Additional Contact Information

            Fax Numbers

            • (780) 477-7292
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            18/05/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Repair of a 2022 Ford Explorer. Cougar received the vehicle in January 2023 after it was involved in a deer strike on the passenger front side. May 2023 and the vehicle is nowhere near finished condition. Despite numerous promises and excuses from an inlet tube being required and needing to wait 2 months for it to arrive, now another part needs to be ordered. Cougar has had possession of the vehicle for far longer than is reasonable and does not provide any factual information about the repair completion. Meanwhile, they boast on their website claiming: "Cougar Paint & Collision Inc. is here to make your auto body repair experience in Edmonton as simple and painless as possible. We take care of everything – from making your car look beautiful again to arranging for your rental car and billing your insurance company. We are family owned and operated, so we’re dedicated to providing you with personal, dedicated service when you visit our shop. You can always expect to feel like family when you bring your vehicle to us!" None of which is true. It has been nothing but a nightmare to deal with. Thousands of dollars wasted on insurance and payments for the vehicle to sit inside Cougar's shop and continue to lie to the owner. DO NOT USE THIS SHOP.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jim E

            21/11/2023

            Thank you Cougar Paint & Collision Inc. for your outstanding work and great customer service. After more than 13 weeks without hearing a word from ********************** regarding the "peeling paint" on our 2017 **** Escape we had to take steps to minimize potential further damage. Cougar quickly provided an excellent fix. Were delighted with what youve done and pleased to recommend Cougar to others requiring your services. And congratulations on your 40 years in business!

            Cougar Paint & Collision Inc Response

            24/11/2023

            Thank you *** for the kind words and positive review! Our goal at the end of the day is to help our clients with vehicle issues from peeling paint to heavy collisions. Thank you for taking to the time to leave your comments, we really do appreciate it. Take care and hope to see you soon!

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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