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Find a Location

Big Rig Collision has 1 locations, listed below.

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    Business ProfileforBig Rig Collision

    Truck Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 18/5/1994

    Years in Business: 66

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Big Rig Collision provides truck and collision repairs in Edmonton. They specialize in a wide range of services from preventative maintenance and safety assurance checks to complete collision restoration and custom work.

    Products & Services

    Collision repair of any heavy-duty truck, bus or trailer
    Paint and body services
    Sandblasting
    Specialized welding
    Custom work
    Diesel truck repair
    RV repair
    Truck ABS brake repair
    Truck A/C repair 
    Truck transmission repair
    Truck laser alignment

    Business Details

    Location of This Business
    5834 Gateway Boulevard NW, Edmonton, AB T6H 2H6
    BBB File Opened:
    28/4/1994
    Years in Business:
    66
    Business Started:
    1/1/1958
    Accredited Since:
    18/5/1994
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of B1042058 for this business, issued by Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

    These agencies may include:

    Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

    303-9945 50 St

    Edmonton AB T6A 0L4

    780-4661140

    http://www.amvic.org

    Number of Employees:
    10
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:30 PM
    T:
    8:00 AM - 4:30 PM
    W:
    8:00 AM - 4:30 PM
    Th:
    8:00 AM - 4:30 PM
    F:
    8:00 AM - 4:30 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Lester Winfield, President/Owner
    Contact Information

    Principal

    • Lester Winfield, President/Owner

    Customer Contact

    • Lester Winfield, President/Owner
    Additional Contact Information

    Fax Numbers

    • (780) 437-6672
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    15/12/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took the truck in for repairs on a insurance claim through sgi for a new hood they did a good job on the paint. They also did a transmission swap from an auto to a manual transmission they also put new engine mounts in and a new oil pan gasket and some misc things. Once they were finished they called and said the truck was ready for pick up I asked if there was still a clunk in the driveline they said yes it was in the rear end so had to get the vehicle towed to a different shop where it was repaired. Once I picked it up from the other shop I had noticed that the unit was not reprogrammed like it was supposed to be big rig claims that they were locked out of the computer and could not do the reprogramming so once again had to take it to another since big rig said they were done with it that shop reprogramed the ecm they also had to rewire the transmission for the speedometer the cruise control the high idle to work but most importantly for the turbo to operate correctly. Not even 2 weeks later the bolts from the engine mounts snapped I called bug rig and they looked at it and claimed that to much torque was being transferred to the mounts causing them to break so no warranty is provided which I disagree with because the engine is still stock with the factory hp and torque settings. The bolts were most likely over tightend or there is something not right with the new Transmission install. I had also mentioned that the transmission doesn't seem to shift correctly and the responded that they have seen a few like that. They gave me an estimate on repairing the engine mounts once again for 500$ when the unit hasn't even been o the road for more then a months since it was repaired. There is also wires hanging all over and cut of that should if been dealt with bette On top of that I had them put 3m film o the front of the hood which is peeling off and they said that the sublet company who did it would warranty it but have not been in contact.
    Read More

    Customer Reviews

    0 Customer Reviews

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