Business ProfileforCampbell & Company

On 5/01/2023 I signed a maintenance contract with Campbell & Company which the company states, "reduces costly repairs and preventative maintenance on your equipment keeps it working efficiently". My first preventative maintenance inspection was performed on 10/17/2023. The technician specifically noted under VERIFY REFRIGERANT LINES ARE ISOLATED FROM FRICTION AND VIBRATION, "Completed". Ironically, 33 days later the entire heat pump system shut down. On 11/18/2023 another technician arrived to troubleshoot the problem. This technician states, "*** was fully closed due to the sensing bulb tube being completely split open from vibration". The technician stated to me, "this was caused from years of vibration". I was then quoted a price of $2,663.39 for this repair. After inspecting the *** sensing bulb for myself, I have a electrical degree, it appeared the line had been cut. I then contracted 2 different companies to inspect the *** valve and sensing bulb, each giving a quote for repairs. Both technicians agreed the sensing bulb appeared to have been cut in half. I hired a reputable company to perform the repair for $1,449.76. On January 3, 2024 I wrote a letter to Campbell & Company management describing my concerns, disappointment and frustration after they continued to bill me $258.00 for a diagnostic visit. I received absolutely no comment, explanation or apology. There was no concern from the company that one of their technicians may have cut the line, sabotaging the equipment, to generate a costly repair for the company. I fully expect Campbell & Company to cease from continuing to bill me for the diagnostic fee of $258.00, considering this repair appears to have been caused by their very own technician.