Business ProfileforSangster Motors

I have given it 10 days and nothing has changed, so here goes nothing. Kierra and I were in the market for a vehicle with a 3rd row seat for our growing family. We spent some time looking at different makes and models and came to the conclusion we wanted a GMC Acadia. Spent some time looking around and found one right here in our back yard at sangster motors. It checked all our boxes. When we arrived our salesman Brandon was great, easy to talk to showed us around the car listening to our pros and cons of the vehicle and taking us through it. I took it for test drive abs fell in love with it. When we got back Kierra noticed the 3rd row was down and the previous owner had purchased a weather tech floor mat that covered the entire trunk area. So we asked Brandon how that all worked abs he said you can either take it out or just fold it up to fold up the third row. There are cup holders a USB port and places for seat belts so we said awesome! Went on with paperwork and drove it away. The following week we went to use the third row and bam, no third row seat. So I call Brandon Monday, and he was as surprised as I was it didn’t have one. He said he would ask around and find out what they could do. 4 hours went by and I had heard nothing so I called. He informed me we were **** out of luck. That there is no possible way they could get us a third row because they aren’t made. Which is weird there is a rail to mount them to and all the bells and whistles for a third row. He also told me that we would lose money if they took it back and that they talked about it and came to the conclusion that we should keep it and let the boys get bigger and then get a third how. How dare you tell me how I need to go about my life! I then asked well why would you tell me it had a third row if it didn’t. And someone he just happened to not recall that conversation, imagine that. So I ended the conversation and called the sales manager, I believe it was Cory sangster I spoke with. He informed he he has never heard of the situation and he would take care of it. After 3 phone calls and voicemails from me for 3 straight days I still hadn’t heard back. So I got in touch with someone I know that works there. He informed me he was in the building and he let him know that I was expecting a call. That was tuesday. It’s not Sunday night and I have yet to hear back. Not only did they not make it right they decided to become complete cowards and avoid us at all costs. I wouldn’t recommend this joke of an establishment to my worst enemy. I know a good amount of car salesmen, and everyone I have come in contact with have been great stand up guys. Never got the stigma of the greasy car sales man until now. The people running this place should be ashamed of the kind of buisness they are running! I showed up in person and they refused to sell me my car back or to come down a couple thousand on another car to make it right for a third row. They said they just couldn’t help us. Pathetic company!