BBB Accredited Business sinceAdditional Locations
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This company offers commercial and consumer banking services.
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A BBB Accredited Business since
BBB has determined that Wheatland Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Wheatland Bank include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Washington State Department of Licensing
PO Box 9034 , Olympia WA 98507-9015
Phone Number: (360) 664-0116
Fax Number: 360-705-6699
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Department of Financial Institutions
152 Israel Rd SW , Olympia WA 98501-9033
Phone Number: 360-902-8700
Fax Number: 360-902-8760
Type of Entity
Business ManagementMs. Susan Horton, President/CEO
Banks Financial Services
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 PM - 5:00 PM|
|W||:||8:00 PM - 5:00 PM|
|Th||:||8:00 PM - 5:00 PM|
|F||:||8:00 PM - 5:00 PM|
Alternate Business NamesWheatland Bank Administrative Offices Wheatland Bank Chelan Wheatland Bank Davenport Wheatland Bank Downtown Spokane Wheatland Bank Ellensburg Wheatland Bank Moses Lake Wheatland Bank North Spokane Wheatland Bank Odessa Wheatland Bank Quincy Wheatland Bank Ritzville Wheatland Bank Spokane Valley Wheatland Bank Wenatchee Wheatland Bank Wilbur Wheatland Bank Yakima
Industry TipsFinancial Tip: Check Status of Health of Bank or Credit Union
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What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
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Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (509) 458-2265(Phone)
- (509) 682-1400(Phone)
- (509) 663-5100(Phone)
- (509) 933-3200(Phone)
- (509) 452-7728(Phone)
- (509) 647-5518(Phone)
- (509) 982-2641(Phone)
- (509) 787-9808(Phone)
- (509) 725-0211(Phone)
- (509) 764-4602(Phone)
- (888) 896-2577(Phone)
- (509) 232-5705(Phone)
- (509) 659-0330(Phone)
- (509) 232-4325(Phone)
- (509) 242-5632 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|2/9/2016||Problems with Product/Service | Complaint Details Unavailable|