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Better Business Bureau ®
Start With Trust®
In Eastern Washington, North Idaho and Montana

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Washington Trust Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Washington Trust Bank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Washington Trust Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1955 Business started: 11/03/1902 Business started locally: 11/03/1902 Business incorporated: 11/03/1902 in WA

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Type of Entity


Business Management
Mr. John E. Heath III, President/COO Mr. Peter Stanton, CEO
Contact Information
Customer Contact: Ms. Elizabeth Schroeder, Compliance Manager
Business Category

Banks Bonds - Surety & Fidelity Financial Planning Consultants Insurance - Life Annuities Real Estate Loans Mortgage Brokers Mutual Funds Retirement Planning Service Stock & Bond Brokers Estate Planning & Management

Alternate Business Names
W.T.B. Financial Corporation
Industry Tips
Financial Tip: Check Status of Health of Bank or Credit Union

Additional Locations

  • 102 Thain Rd Ste D

    Lewiston, ID 83501

  • 105 W 8th Ave

    Spokane, WA 99204 (509) 353-4180

  • 12 Basin St NW

    Ephrata, WA 98823 (509) 754-0450

  • 1427 N Liberty Lake Rd

    Liberty Lake, WA 99019 (509) 353-5656

  • 1601 E Seltice Way

    Post Falls, ID 83854 (208) 773-7921

  • 16102 Highway 41

    Rathdrum, ID 83858 (208) 687-7051

  • 1851 N Wenatchee Ave

    Wenatchee, WA 98801 (509) 663-7429

  • 1906 W Francis Ave

    Spokane, WA 99205 (509) 353-3914

  • 218 E Lakeside Ave

    Coeur D Alene, ID 83814 (208) 667-2521

  • 2415 E 29th Ave

    Spokane, WA 99223 (509) 353-3928

  • 27 E Indiana Ave

    Spokane, WA 99207 (509) 353-4232

  • 310 N Argonne Rd

    Spokane Vly, WA 99212 (509) 353-5680

  • 3250 W Clearwater Ave

    Kennewick, WA 99336 (509) 734-0450

  • 3510 E Sprague Ave

    Spokane, WA 99202 (509) 353-5670

  • 3810 N Maple St

    Spokane, WA 99205 (509) 353-3738

  • 402 S Ash St

    Moses Lake, WA 98837 (509) 765-7811

  • 407 N Sullivan Rd

    Spokane Vly, WA 99037 (509) 353-4049

  • 438 E Hastings Rd

    Spokane, WA 99218 (509) 353-4010

  • 509 Central Ave S

    Quincy, WA 98848 (509) 787-3582

  • 515 Pine St Ste D

    Sandpoint, ID 83864 (208) 263-3485

  • 523 Valley Mall Pkwy

    E Wenatchee, WA 98802 (509) 884-7111

  • 611 E 31st Ave

    Spokane, WA 99203 (509) 353-5645

  • 670 SE Bishop Blvd

    Pullman, WA 99163 (509) 332-2827

  • 706 W 2nd Ave

    Spokane, WA 99201 (509) 353-4879

  • 717 W Sprague Ave

    Spokane, WA 99201 (509) 353-4204

  • 759 S Wenatchee Ave

    Wenatchee, WA 98801 (509) 663-6554

  • 7815 N Division St

    Spokane, WA 99208 (509) 353-4136

  • 8050 N. Government Way

    Hayden, ID 83835 (208) 762-8494

  • 903 S Main St

    Deer Park, WA 99006 (509) 276-8866

  • 948 W Pullman Rd

    Moscow, ID 83843

  • 7309 W State St

    Boise, ID 83714

  • 2200 N. Cassia

    Nampa, ID 83651

  • 7930 Fairview Ave

    Boise, ID 83704

  • 4037 E. Clock Tower Lane

    Meridian, ID 83642

  • 1

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Additional Phone Numbers

  • (509) 353-4204(Phone)
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Complaint Detail(s)

1/22/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Washington Trust Bank refuses to close my savings and checking account. I have attempted to close my account in person 5 times. I am always told my account has been closed. However, the next month I get my bank statement. They no longer offer free checking and will soon start charging fees.

Desired Settlement: I would like confirmation that my account is closed and that I owe no money. I would also like an admission of wrongdoing. All of this will need to be in writing.

Business Response:

Dear *** ******** -

I apologize for the lengthly delay in providing a written response.  I was preparing the written response after verifying that the customers concerns were addressed when I had an unscheduled absence for emergency surgery. 

As I stated when we spoke by phone, I verified that *** **** had not been assessed any fees for his accounts and that upon receipt of the complaint on December 13, I promptly ensured that both accounts were closed.  Please note that the free checking account was closed November 8, prior to the complaint being recieved and the second account (free savings) was closed on the date you forwarded the complaint to me.

Again, I apologize for my lengthy unscheduled absence and thus the delay in providing a written response.  It is not Washington Trust Banks policy to ignore or refuse to respond to customer complaints, but to research them diligently, ensure the consumer is not harmed in any way, and provide a thorough written response, addressing all concerns. 

If I can be of further assistance to you or *** ****, please contact me at ***** ******** or



Thank you,


********* ********** ********** ******* ********** ***** ****


BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved