Business ProfileforLongview Lawn & Garden Equipment Inc.

It started with air going out of tires. We went to the office and spoke with owner. He asked if my husband would bring tire in. He said yes but it would be difficult. The owner asked to fix tire. We had to have another tire repaired Dec 27, 2021. Tire company said it was flat because of the way it was mounted. The belt has come off three times. They sent a mechanic out May 17, 2023. He put a new belt on. It started slipping the next day. The mower has been in the shop numerous times. The last time they picked it up was May 30, 2023. They returned it July 13, 2023. When the delivery guy brought it he said you have a new handle. You have to hold it up to start the mower. The belt was slipping too. I have video of the sound it makes on the day it was delivered on July 13, 2023. They said they had problems getting parts. The mower was worse than when they picked it up. As with all products there is a possibility of defective product. That’s what we have, we thought we had bought the last mower we would need. While it was in the shop for 43 days our son mowed and we mowed with a push mower. This has been very frustrating. Our son bought the same kind of mower we did. He mowed for us while we were waiting. Mrs. Nelson The reason for the mechanic coming to my home at 8:00AM May 17, 2023 according to an employee I spoke to the man on the phone the day before was they wanted to watch my husband mow and see what he was doing to the mower. The mechanic left and brought back a belt and installed it. He knew something was wrong with the mower. My husband takes very good care of this mower.