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Find a Location

Olshan Foundation Repair has 1 locations, listed below.

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    Business ProfileforOlshan Foundation Repair

    Foundation Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/28/2014

    Years in Business: 91

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company states it offers full-service foundation repair including patented cable lock pilings, bell-bottom piers, block and base and under-slab plumbing.

    Business Details

    Location of This Business
    2916 Gum Springs Rd, Longview, TX 75602-6990
    BBB File Opened:
    6/28/2000
    Years in Business:
    91
    Business Started:
    1/1/1933
    Business Started Locally:
    4/1/2000
    Accredited Since:
    8/28/2014
    Type of Entity:
    Corporation
    Alternate Business Name
    • Olshan Arklatex L.P.
    • Olshan Foundation Repair - ArkLaTex
    Business Management
    • Mr. Steve W. McMillan, General Manager
    • Ms. Megan Williams, Office Manager
    Contact Information

    Principal

    • Mr. Steve W. McMillan, General Manager

    Customer Contact

    • Mr. Steve W. McMillan, General Manager
    • Ms. Susan D Fichaud, CEO/Owner
    • Ms. Megan Williams, Office Manager
    Additional Contact Information

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a home knowing it had foundation issues. Half had been corrected a couple of years ago by Olshan. I had them complete the job. They paid $25k. I paid $30k. A few months after completing the job in July, I noticed the mortar was cracking again, windows could not be shut, etc. So, I requested a meeting. I was out of town, so they met with my niece. The person stated we should have been told to tear down the chimney and pillars and start over. We were never told that. So, I asked to meet with someone else. ***** came to meet me. He named everything under the sun besides them as the reason for the shift from the mortar was mixed wrong to he was not sure if the main beam in the house had been supported adequately when built, etc. He said he would come out periodically and measure. He was very loud and angered easily when I questioned him. I never saw him. He presented me an engineers report which was first time I ever saw it. I had the entire floor replaced with ******** tiles back in August. The main bathroom was not completed until three weeks ago. I noticed a few weeks back that the floor had cracked in the master and the hallway. Once again ***** came out. He measured the home and said this house is still moving because you havent done what was told previous owners regarding water flow in the yard. I said how am I supposed to know whether they did what was told or not? The owner is dead, and wife knows nothing. He flailed his arms and started yelling at me in my own yard. That it was not his responsibility to tell me that. Really? I bought the warranty for the previous work done. My niece and contractor who were with me were concerned he was going to strike me and were appalled that a rep of the company would speak to someone who had spent $55k total on a home in such a manner. He was yelling and stormed out of the house. I have no resolution to date with an obvious shifting home. The value is home is over $400k. Not a shack.
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    Customer Reviews

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