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Find a Location

Upshur Rural Electric Cooperative Corporation has 1 locations, listed below.

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    Business ProfileforUpshur Rural Electric Cooperative Corporation

    Electric Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/2001

    Years in Business: 84

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1200 W Tyler St, Gilmer, TX 75644-2017
    BBB File Opened:
    8/30/1999
    Years in Business:
    84
    Business Started:
    10/1/1939
    Business Incorporated:
    10/22/1937
    Accredited Since:
    1/1/2001
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Upshur-Rural Electric Cooperative Corporation
    Business Management
    • Mr. Robert Walker Jr., General Manager
    • Ms. Dee Wingfield, Secretary to GM
    • Ms. Eryn Carroll, Human Resources Manager
    Contact Information

    Principal

    • Mr. Robert Walker Jr., General Manager

    Customer Contact

    • Mr. Robert Walker Jr., General Manager
    • Ms. Dee Wingfield, Secretary to GM
    Additional Contact Information

    Fax Numbers

    • (903) 843-2736
      Primary Fax

    Phone Numbers

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    For the past 18 month I have been living like a homeless person in my own home. A home I own not a bank not a lender I own this property 100%. An electrical surge originating from Upshur Rule Electric Co ops transform located in my backyard that connects to my meter on my house. The transformer shook and sparked and a massive wave of electricity surged throughout my home at such force it fried every appliance in my home. RENDERING THEM USELESS Causing approx tens of thousands of dollars worth of damage. I have emailed the *** *************************. ************************* did nothing he literally sent me a form email. ************************* couldn't be bothered. Being digital has its drawbacks the surge would have been recorded and recognized in wattage in data. I Have had to *************** and reddit I am very much filingva lawsuit if not a class action lawsuit thinking I'm not alone. Other unethical practices include running a persons social and using the lowest number in order to get a larger deposit. Upshur Rural Electric charges their customer a $25.00 reconnection fee and makes said customer reactivate their own service. Another unethical practice of Upshur Rural Electric is remote deactivating service on a Tuesday at noon. Knowing the majority of people get paid on Fridays. UPSHUR RURAL interrupts service directly before payday penalize customers. During my struggle to replace every appliance that was effected I have called, emailed, communicated all these issues with Upshur rural and no one from the Electric company has even serviced or looked at the transformer. I have cameras and photos
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dennis A

    1 star

    04/01/2024

    Ushur rural charging there customer well to much for *************************, turn everything off in house only refrigerator and freezer and not home all day or night and you still get a bill over 600 dollars and before you get that paid good, have another bill shortly after for the same price. That's the only electric company that search are can get.

    Local BBB

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