Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Telco Plus Credit Union has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Telco Plus Credit Union

              423 Gilmer Rd Longview, TX 75604-4622

              BBB Accredited Business
            • Telco Plus Credit Union

              7395 S Broadway Ave Tyler, TX 75703-5004

              BBB Accredited Business
            • Telco Plus Credit Union

              1010 SSE Loop 323 Tyler, TX 75701

              BBB Accredited Business

            Business ProfileforTelco Plus Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            This business also offers: Personal Loans, Auto Loans, and Credit Building Loans. Hours of Operation, Tyler Branch Drive-Thru:
            Monday-Wednesday: 7:30 AM - 5:30 PM.
            Thursday-Friday: 7:30 AM - 6:00 PM.

            **Starting January 2, 2019, the Tyler Branch Drive-Thru will open at 8:00 AM.**
            Additional Info:
            TELCO's Tyler Location's Business Hours also extend into Saturdays from 9:00am - 12:00pm - Drive Thru.
            See all additional business information

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/14/2005

            Years in Business: 72

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Telco Plus Credit Union is a full services financial institution that is not-for-profit, owned by the members. Anyone who works or lives in Gregg or Smith County, family, or sponsor company can join. Federally insured by the NCUA.

            Products & Services

            Checking & Saving Accounts, CDs, IRAs, Safe Deposit Boxes, Mobile and Online Services, Credit Cards, and Loans for autos, homes equities, mortgages, RV, boats, ATV, and motorcycles. Part of The CO-OP Shared Branch Network.

            Business Details

            This is a multi-location business.

            Find a Location

            Telco Plus Credit Union has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Telco Plus Credit Union

                423 Gilmer Rd Longview, TX 75604-4622

                BBB Accredited Business
              • Telco Plus Credit Union

                7395 S Broadway Ave Tyler, TX 75703-5004

                BBB Accredited Business
              • Telco Plus Credit Union

                1010 SSE Loop 323 Tyler, TX 75701

                BBB Accredited Business
              BBB File Opened:
              5/15/1989
              Years in Business:
              72
              Business Started:
              6/1/1951
              Business Started Locally:
              6/1/1951
              Accredited Since:
              2/14/2005
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 10776 for this business, issued by Credit Union Commission

              These agencies may include:

              Credit Union Commission

              914 E Anderson Ln

              Austin TX 78752

              (512) 837-9236

              BBB records show a license number of 736037 for this business, issued by Savings & Loan Department of Texas

              These agencies may include:

              Savings & Loan Department of Texas

              2601 N Lamar Ste 201

              Austin TX 78705

              (512) 475-1350

              https://link.tsl.state.tx.us/tx/TSLD.html

              Hours of Operation

              Primary

              M:
              9:00 AM - 5:30 PM
              T:
              9:00 AM - 5:30 PM
              W:
              9:00 AM - 5:30 PM
              Th:
              9:00 AM - 6:00 PM
              F:
              9:00 AM - 6:00 PM
              Sa:
              9:00 AM - 12:00 PM
              Business Management
              • Mr. Randall Pearson, President/CEO
              Contact Information

              Principal

              • Mr. Randall Pearson, President/CEO

              Customer Contact

              • Mr. Randall Pearson, President/CEO
              • Mrs. Crystal Knowles, Marketing Director
              Additional Contact Information

              Fax Numbers

              • (903) 758-3903
                Primary Fax
              • (903) 534-3853
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/20/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              **** contacted my wife and myself in August when a loan account had become late.We were offered, accepted AND met the conditions by the bank to avoid negative reporting.Bank DID NOT uphold their end of the agreement and still reported negative information to credit agencies. We are requesting the bank correct this inaccurate reporting AND the inaccurate report from 2021 that we were told was removed because again bank error. This is for myself and my wife's credit reports.
              Read More

              Customer Reviews

              0 Customer Reviews

              What do you think? Be the first to review!

              How BBB Processes Complaints and Reviews

              Start a Review

              Local BBB

              BBB Serving Central East Texas

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.