Business ProfileforJack O' Diamonds Honda

My vehicle was towed to Jack O Diamonds on 7/12/23 for a problem with the transmission. I had booked an appointment previously for 7/18/23. They started working on the vehicle on 7/18/23. It needed new parts which were ordered and placed on the vehicle on 8/3/23 - 8/4/23. The service technician attempted to drive the vehicle after the repair to ensure the parts that were ordered had fixed the problem. The truck was unable to be driven - I was told that there would need to be more repairs or possibly a transmission replacement. I am filing this complaint on 9/27/23. It has been 7.5 weeks and my vehicle has not moved. It is still sitting outside on their lot. Absolutely nothing has been done since 8/4/23. My service advisor, Pam, keeps telling me that “they don’t know when they will get to it”. They have mentioned that they are working on another transmission but it has been 7.5 weeks of absolutely no progress on my vehicle. I have called both my service advisor and the director of the service department. I have gotten nowhere with them. They just keep giving me excuses as to why they haven’t done anything. I have asked for a rental car. They have not provided one. My vehicle is a Ford truck. It has a Ford warranty. I chose Jack O Diamonds because I knew they serviced Ford. I was initially impressed by my service advisor, Pam. However, she rarely calls me back when she says she will and she never has a clue about what is going on in the shop and why my truck hasn’t been worked on. I am disgusted by Jack O Diamonds and their lack of care or concern. My truck has been at their shop for over 70 days. It still isn’t fixed and is still sitting outside. I still don’t have a loaner car through them. It seems as though there is no end in sight and that Jack O Diamonds doesn’t care. I want Jack O Diamonds to fulfill their legal obligations to fix my truck according to the warranty.