Customer ReviewsforTraveling Teams

If there were a way to give negative stars that would be the best-fitting answer. It has been 2 weeks and I have not gotten any help booking rooms for Scenic City in TN. The housing vendor Traveling Teams that we have to go through has been extremely frustrating to deal with. My first email with ******* ******** was on 9/7 and I chose rooms the same day. It took 2 days and then she responded that our rooms were given away. I asked for ideas on next steps and new rooms, then 4 days went by with no answer. I asked for an update again and got another block of rooms that were very expensive (Over $300/night) so I asked for other options. Abigail and I talked briefly on the phone and Abigail said she had it handled and would find other rooms. Then she found new rooms and sent links, but the links were wrong and I couldn't book the rooms. That happened a couple times, then they actually just changed the hotel from Holiday to Hampton Inn without discussing it, and sent the wrong links again! I asked Abigail to escalate the issue to management and got a very dismissive response from Erica ******** who emailed me last night, which was basically, you lost your rooms again too bad. There was no offer to help find more rooms, no apology for 2 weeks of hassle, nothing. This is day 14 of trying to book 12 rooms. They have been very slow to respond, have given me the wrong information time after time, sent bad links, changed hotels, taken way too long to answer then say our choices are now sold out, then the booking expired, etc etc. i book rooms all over the country and it is literally done in minutes, so you can imagine the frustration and honestly the personal humiliation that I run a very large corporation and a softball organization but can't book a block of rooms for my families. I still don't have any rooms and have tried escalating the matter to management but they are not helpful either. I promise I am not a difficult person, but I have become very frustrated and angry with them after two weeks of getting the runaround. No one should be treated the way Abigail ******** and her manager Erica ******** have treated me.

We were forced to book with Traveling Teams for a stay and play soccer tournament in Grand Rapids so we were handcuffed into using their services. All Traveling Teams is a middle man looking to profit from youth sports. Their claim to useful in any capacity is they make it "convenient to book your hotel so you don't have to worry about it" yet it is so very simple to call a hotel and block rooms, I have done this numerous times before. They also don't tell you that group rates are discounted anywhere from 20% to 60% based on the hotel so Traveling Teams books the rooms at this discounted rate but then turns around and charges parents the full room rate less a few dollars and calls is a 'discounted rate.' This discounted rate would be less if you were allowed to book your room yourself. So what benefit does Traveling Teams provide exactly? Parents end up paying more because they're forced to use them when they could book a hotel on their own for much less. Further proof Traveling Teams is useless is they booked my son's U12 soccer team at a hotel with a pool that was undergoing renovation. Did you not know this ahead of time? Did you not care to call and verify? It's not uncommon for hotel amenities to be unavailable during COVID times so I happened to call the hotel myself and only then did we find out the pool was not open. This is something Traveling Teams should have handled, isn't that what we're paying you for?? So we then had to inform YOU that the pool wasn't open and requested a hotel change. You can imagine this was a hassle and drag because they're only friendly when it's a new sale. They did end up changing our hotel finally and everything else about the trip was fine - hence my 1 star review. Traveling Teams serves no purpose other than means for the owners to profit from youth sports, which we all know parents already overpay in every aspect - so why do we need to pay even more? It's a shame.