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Find a Location

Car City Supercenter has 1 locations, listed below.

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    Business ProfileforCar City Supercenter

    Product Sales
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/14/2012

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    6540 South Cedar St., Lansing, MI 48911-5961
    BBB File Opened:
    8/4/2009
    Years in Business:
    29
    Business Started:
    1/1/1995
    Accredited Since:
    9/14/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Han Lee, Marketing Director
    Contact Information

    Principal

    • Mr. Han Lee, Marketing Director

    Customer Contact

    • Mr. Han Lee, Marketing Director
    Additional Contact Information

    Fax Numbers

    • (517) 887-8899
      Primary Fax

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/01/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Around mar. 10 2022, we bought a vehicle from car city and the gentleman that "helped" us finance a car told us it had a new engine and a new transmission on top of other things they replaced on the vehicle. So we had assumed everything was good on the vehicle. The following day when they had cleared us to come and get the vehicle after the supposedly did a 360 inspection to make sure it was road worthy. They did not do that ************************************************************************************************************************************************************** the car. Then the security they had installed kill stitched our engine even tho we made our payments on time up to that point now were stuck with a vehicle we can even drive hasn't really been able to drive In the last 2 months we have taken it to multiple mechanic shops and even a **** dealer ship and no body can figure out what's wrong with the car we try getting a hold of their warranty center for help the supervisor won't even return a phone cal and I've been calling since Monday of last week after we took it to the **** dealership so we could figure out what to do me and my woman have both lost our jobs because of this vehicle we just want someone to do the right thing and either give us our money back and take the car so we can get a vehicle that actually runs or to just give us a different vehicle that isn't having numerous problems like this one I know all car are gonna have their problems but this one I ritually almost took my family from !e the day we got this vehicle please help us
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sade B

    1 star

    04/26/2023

    I have a car I still have from this leasing company I have had this car for a year now and Ive been fixed on it since July of last year Ive lost several jobs because the car is not reliable they expect for you to make payments on a vehicle but dont go by the warranty Ive came in contact with several different staff members they are rude and dont care about nothing but selling these no good cars and making sure you make they payment or they turning your car I would not ever recommend anyone to this company they are a bunch of scams and they dont care about the customers only the money do not waste your time or money with these people I would strongly recommend you spend your hard earned money and time with another dealership. I really wish I wouldve dealt with a dealership in my city I drove from ******* to Lansing thinking they would be better to deal with and they are worse

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