BBB Accredited Business Profile

Medical Care Alert / American Response Technologies

Medical Care Alert / American Response Technologies

(248) 946-8172

Medical Care Alert / American Response Technologies

9 years in business
43334 7 Mile Road Ste 400
Northville, MI 48167-2249
Additional Phone Numbers
  • (248) 946-8172
  • (855) 272-1010
Additional Email Addresses
BBB File Opened: 09/04/2012
Business Started: 03/01/2009
Business Started Locally: 07/29/2011
Business Incorporated: 07/29/2011 in MI
Type of Entity
Contact Information
  • Principal: Mr. Bryan Stapp, CEO, President
  • Customer Service: Ms. Lori Stapp, Customer Service Manager
Business Category
  • Medical Alert Systems
  • Medical Alarm
  • Personal Emergency Response System
  • Senior Services

Products & Services
HOME Medical Alert Systems (, HOME & YARD Medical Alert Systems (, HOME & AWAY Medical Alert Systems (
Methods of Payment
  • All Major Credit Cards Accepted, ACH Check Withdrawl, Debit Cards
Refund & Exchange Policy: 
In-home risk free trial return policy if the system is not right for your needs.

NO long term contracts - cancel your service at any time.  Call Customer Service at 248-946-8172 to cancel and receive a Return Authorization Code.  Once equipment is returned, we will cancel all monitoring services, and refund any pre-paid amounts (i.e. if you paid for an Annual plan and canceled with six months to go - you will receive the prorated 6 month refund).

Any shipments that are refused, or returned without attempting to set up, connect and test the system may be subject to a nominal restocking fee.  The restocking fee is NOT applied to any return that is due to an system incompatibilities, or normal cancellations.  Learn more at
BBB accredited business



Medical Care Alert provides Medical Alert Systems for seniors (also known as PERS systems) nationwide.  Our medical alert systems come with everything you need to keep loved ones safe with instant access to EMT/EMD certified emergency personnel 24/7 around the clock at the push of a button.

Our US based emergency response center is open 24/7/365 to receive your signal from your pendant or wrist button.  Within seconds you will speak to a live operator who has your profile and will take appropriate action based on your situation (call neighbor, family memember, or EMS services).

We provide the medical alert equipment at no cost to you - there is nothing to buy.  We offer systems to fit every lifesyle, each costing around $1 a day with NO long term contracts or hidden fees.

Call 1-855-272-1010 to learn more, or visit us at

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Business Profile

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Su: Closed
H: Closed

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
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Medical Care Alert / American Response Technologies

Medical Care Alert / American Response Technologies


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