BBB Accredited Business Profile

Woodland Direct, Inc.

Woodland Direct, Inc.

Woodland Direct, Inc.

12 years in business
13287 West Star, Suite 1
Shelby Township, MI 48315-2741
Fax Numbers
  • (586) 803-1702
Additional Phone Numbers
  • (800) 919-1904
Additional Email Addresses
  • customerfeedback@woodlanddirect.com
  • marketing@woodlanddirect.com
BBB File Opened: 11/18/2005
Business Started: 07/01/2004
Type of Entity
Corporation
Business Category
  • Fireplaces
Methods of Payment
  • Visa, MasterCard, Discovery, American Express, Paypal
Refund & Exchange Policy: 

Woodland Direct’s Return Policy

At Woodland Direct, we want you to buy with confidence. Our Return Policy makes it easy for you to return your product for a FULL REFUND for any reason. We ask only that you pay for the return shipping. Here’s how easy it is:

  • Simply file a case via email or phone with our Customer Service Department within 30 days of receiving your item . (email customerfeedback@woodlanddirect.com or call 1.800.919.1904)
  • We will issue you a Return Authorization number that will be used to track your return.
  • Once you have shipped the item back to us and we have inspected it and found it to be in new/unused condition we will issue you a full refund. There are no restocking fees or other charges.
Items must be returned in their original packaging. Damages due to shipping or an initial defect in the product must be reported within 7 days of delivery. To view the return policy in full please visit http://www.woodlanddirect.com/Return-Policy
BBB accredited business

A+

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Woodland Direct, Inc.

Woodland Direct, Inc.

BBB ACCREDITED SINCE 11/18/2005

Customer Review Rating:

44%
56%

Composite Score: