Customer ReviewsforUniversal Utilities

They tell you that they are going to charge you a **** fee unless you sign up for auto pay or mail in your payments. So I signed up for auto pay. Then they said I had insufficient funds in my bank account and could not collect payment charged me a late fee of *****. My bill was under 50 to begin with. So then I also had to pay the **** charge to use my debt card. I have bounce protection at my bank,so if they were to take out the money and it wasn't in there they still would get there money and I would have to pay the bank a bounce charge. I didn't have to pay a bounce charge at my bank so that shows me they didn't try to take the money. Then I called them and asked them what was going on because my account online was diffrent from the statement they sent me. They said everything was OK. I said how much do I owe you for next month and they said ****. I asked how that was they couldn't give me a definitive answer. So now this is the 3rd month with them and I get my bill it says I'm enrolled in autopay my bill was due today and they never tried to take the money. I had to delete my autopay and pay with my debt card plus the extra **** fee. I just know if I wouldn't of done this they would of tried to make me pay a late fee and say they tried to take the money and I had insufficient funds again. In short they are SCAMMERS and since I live in a mobile home community I'm forced to have them as my water company. As soon as I can afford it I'm moving out.

Terrible business that over charges me on a consistent monthly basis. My water bill is 150$ fir 1 month and I havent even been home for 2 weeks this month which means my water usage is minimal but my bill is still triple what it should cost me for 1 month of service.

I couldn't put a zero star or I would have. I have been charged 100 dollar shut off and had my water turned off twice this month alone. Then they charge anther 15 dollars to process my payment. My bill has gone up 4x the normal amount since they took over. Basically tell me they are going to hang up and leave my water off if I want to complain. And there shut off notice threatens to report to the health department if you don't pay within 3 days. Horrible co.pany.

I give this a zero star rating. This company should be shut down. Its criminal with how they charge ridiculous random expensive fees due to their negligence. They need to be investigated with a lot of fraudulent activity occurring there. I had spoken to a representative the first time I ever called and set up an autopay account and then after a month later I received an emailing saying they rejected my autopay and never followed up to confirm and randomly charged $50 fee plus another random $100 for no reason indicated. This company is a scam and when you try to call youre put on hold for over an hour and no one ever picks up. Tried calling for over a month now and could never get a worker to speak with. This is due to their negligence they should be calling customers by phone if they have an issue with their phone service and payments. They need to be shut down for billing fraud.

Absolutely terrible customer service. I never received a bill in the mail. And never received a shut off notice. Obviously I know I have a water bill due. But I should still get a date of when its due, or at least a notice if Im late. Ive been laughed at, and mocked when I ask them why they have a 1 star rating. Im sure theyd have a 0 star rating if it was possible. These people pride themselves on only taking your money, and being absolutely zero help. I was charged a $100 shut off fee. Yet last time it happened there was no charge. These people charge you what they want at will. My only assumption is our park (Camelot village) owner must have ties with the owner of this business, which becomes a conflict of interest. It is hard to understand why a company that is rated so poorly, so unprofessional is being used. This place should be closed, scammers.

I just called at 9:21 central time about fraud on tampering I had a supposedly spoke to a manager. Hang up on me after mentioning the BBB. The lady admitted that Universal utilities sends out a shut off notice with every NEW bill whether the bill is paid or not.

0 stars if I could. They overcharge, I get my monthly bill with a shut off at the same time..they are always in the mailbox together. The lady on the phone hung up on me I actually have it on recording and I also have her on recording lying saying she didn't with some other woman in the background telling her what to say. You have no choice but to pay over the phone which they charge you $15 to do that. We are forced to deal with them because we live in a trailer park. Somebody shut this place down so our landlord will have to go through a different company!

Weve had them year now and we havent received my notice of **** until our water was cut offf

How can this company be in business for 25 years when they cant get through a simple automatic **** pay. I wish I didnt have to have them as my water company.

I am a Guardian for my mother who now lives with me at my home. I called her water company to have her water disconnected, and her **** payment credit sent to my address. I was informed that they would shut off the water, but also informed me that she would be charged ***** per month until she sent proof that her mobile home was sold. As for the return of the $814.00 they would not return those funds as my mother did not pay it. My reply was correct she didn't pay it I did I'm her guardian. The women continued I'm sorry mama we will not return the $814 to you or Mother. My reply was not worries her attorney, and the ********************* will be paying your office a visit. The women then put me on hold for approximately 20 minutes and returned with a nasty attitude I'll send the over payment, then started to end the call. I said where are you going to sent the payment? Don't you need a address? Oh yea what is the address? I gave it to her and then she just hung up the phone.