Customer ReviewsforCentral Transport

Central Transport was our carrier of choice for the last 10+ years. Unfortunately 2023 will be our last due to a recent issue regarding an arranged delivery. We arranged for Central Transport to pickup from our warehouse in ** and deliver to our buyer in ***********, 3 A/C units. The pallet mysteriously disappeared in transit or as they state the pallet was "LOST". They are only willing to pay $862 of the $1869 net cost of the goods to us as a claim. We also lost the profit from the sale as our buyer purchased from another supplier because of this. I'm out the profit from the order and $1067 from my cost of the product.

Horrible delivery company. Ordered 13 bags of fertilizer through *********** received 8 from Central Transport, who ********** hires to deliver online orders. Deliverer told me to contact customer service, who for two weeks, said they were doing "dock checks" and then told me to file a claim. Central Transport denied the claim. Lost $302 from 5 bags of fertilizer. I will be following a complaint at ********** (as they hired Central Transport for delivery and technically I paid them.

I am so frustrated with this company. I have two pallets that left ********** on 8/25 and arrived in ****** on 8/28. For the past 11 days I have gotten the runaround from them. Every excuse imaginable: no drivers...your shipmen is delayed because you requested a liftgate...we're backed up with heavy inbound volume...Here we are almost 2 weeks later and they can't set a delivery date.I have zero faith that they will ever deliver it and am begging the shipper to recall this and reship it with another company.I cannot recommend using this company in any way, shape or form. The worst.

Central has been, bar none, the worst trucking company we've had to deal with. Unfortunately one of our suppliers prefers them as they're cheap, but the lower cost comes at a massively high rate of problems and extra costs down the line. Constantly late, damaged freight, attempts at every added fee they can possibly lie about, and customer service that is either non existent or a dreadful mess to deal with. Our latest shipment was the worst, where the pallets had been absolutely destroyed and box after box was damaged and the products unusable. So Central naturally dropped it off at our doorstep outside of our business hours on purpose so we couldn't deny it, and they've been atrocious as we try to file a claim and get them to accept the damage. It's not as if its a massive cost either, they just absolutely refuse to accept responsibility for damage that they caused and are fighting tooth and nail not to pay a dime, with unreasonable demands and a lack of response to anything to get it taken care of. It is now to the point that we will be switching to a different supplier if they continue to use Central, as we know that every shipment through them will have a litany of problems. Avoid this horrible company at all costs, pay the tiny bit extra and get your freight shipped through a company that can actually handle it.

I wish you could leave 0 stars, and I hate being that person, but this company is very unfair with their customers. I used to have an account with them and after a year not having to ship anything I got a quote to ship a package to another state and I was quoted ****** but after it was picked up they said my account was no longer active an they would keep the package at their terminal until I paid them ****** and it would have to be a wire transfer, which is not easy. In the meantime while I spent several days trying to figure out how to do a wire transfer they sent the ******* dollars worth of goods to salvage, and luckily I called in time and I ended up being recoverable,and they again asked for more money because they had to recover it , at which point I told them if they don't have the package back at my house by a certain time I would file a lawsuit, which they did, so long story long don't ship with central transport!!! It's not worth the cheaper rate.

Avoid this company at all costs. We have used them for the last time. After losing two decent size customers due to their inability to deliver product in the condition it was put on their truck. One shipment arrived completely destroyed (product over $10,000 in value) it was over 7 days late getting to the destination and in the end the freight company tried to offer us $123.00 total to cover the claim. The latest shipment arrived with the shrink wrap removed and part of the shipment missing. Our pallets are shrink wrapped with LARGE COLORFUL SIGNS THAT SAY DO NOT STACK !!!!! Well it appears that they stacked something on top of the pallet and destroyed the content on top which was later removed by their employees. We submitted a claim and their logic was (since the claim was submitted on day 6 after the product was delivered we are denying this claim). Well maybe we should deny your response because it took you 3 months to respond to that claim !!!!!! NEVER will I EVER use this disgusting pitiful example of a "company" ever in my professional career EVER again. We ship well over 300K in freight a year just in the ** / Canada.... Central will see ZERO of it going forward.

If you have come by this page to find information about this company you may want to know that they have consistently failed to perform. I would never use them by choice but they were hired by the broker handling my shipments. These loads only move less than 500 miles and then sit at their terminal for several weeks less than 20 minutes from my warehouse. I call everyday and get the same runaround stories of "we haven't had a chance to get to it" or "we will get it unloaded early next week" or "we only have 2 drivers". All of these excuses cause my business to lose money and is completely unacceptable. This same situation has happened multiple times and not just a one time mistake. This is the last time I am dealing with it and am now going to pursue and official complaint with the BBB.

Wished I could rate them lower. My shipment has been at my local hub since 03/01. It was due for delivery 03/03. Everytime I call them I get ******, who is extremely condensending and rude. Or some other extremely rude person. I ask to speak to a supervisor(which as it turns out, is ******) who the repeatedly hangs up on me and threatens to block my number. I have over 3k worth of freight coming from them and at this point I'm not even sure I'll ever get it. And it seems there are 0 repercussions for their lack of doing their job or for being rude and talking down to customers. AVOID CT LIKE THE PLAGUE. useless company

They really stink! I paid almost $400.00 in November, 2021 and was sending a freight package from **********, ** to Salem, ** and it still hasn't been delivered almost 2 months later and keep getting excuses like the weather or it was the holidays the truth is they don't have any drivers out to the west coast and never told me this or I wouldn't have used them. My customer is upset about the length of time the package has been setting ******, ** for almost a month! Don't ever use them for freight pay more get better and faster service somewhere else. I was told that it would *********** days!

I would like to say that they picked up my shipment which was supposed to have a five day transit time 22 days later they still hadnt delivered my product I was forced to drive *************************************************************************************************** if it was going to be delivered anytime soon.the cost was the same this company is an absolute joke avoid central transport at all costs