Business ProfileforKerner's Auto Service, LLC

On December 25, 2022 my wife slid into a curb at low speed and broke a tie rod. No other shops in the area were open, so I gave the tow truck driver the address to ********************* Service. I spoke with an employee named **** (he did not mention any charges, nor did I authorize any charges). My vehicle has a blue book value of an estimated $10,000, but **** told me that he'd looked at my vehicle and that it would cost about $8,000 to fix it. I decided to get a second opinion at a trusted shop. **** was furious that I opened an insurance claim and that he would not be getting any of the money from my insurance. When the tow truck arrived, **** refused to release my vehicle because he wanted to be paid. He claimed that he had already began fixing my vehicle and that he'd now have to undo the repairs so I must pay for this labor (again, I never authorized any of this). I had to work with my insurance to schedule yet another tow. They admitted that he had no right to payment and furthermore had absolutely no right to hold my vehicle. I contacted the ********************** and they assured me that **** had no legal right to hold my vehicle and if he again refused to release it to the next tow truck, then they would meet me there to retrieve my vehicle (they admitted to knowing about **** and Kerners as a known scam). Eventually, my vehicle was towed to a trustworthy shop and it costed me $400 (and one day) to fix the broken tie rod. I had only filed an insurance claim because I trusted **** that there was thousands of dollars in damage (I have a $1000 deductible). Not only were my premiums affected by this, but I spent over a week dealing with this, I had to rent a car, and I live 90 minutes from the incident so I had to travel many hours and drive hundreds of miles to deal with this. **** scammed my insurance provider (Progressive) out of hundreds of dollars, while he performed absolutely no authorized work. This incident occurred on Christmas Day and **** is a Grinch.