Business ProfileforAllen Chevrolet Cadillac, Inc

We bought a 2015 Ram at the end of Jan. 22. We had several issues with this truck, one of which being the steering wheel falling off 10 minutes down the road, where we had to leave it stranded. We signed off on the truck then they talked us into buying it back with a service contract, which at the time we were told it was a warranty. We put $250 down and had to pay $187/month. About a week after we picked the truck up from the steering wheel being repaired, the water pump went bad. We took it back and they fixed it almost instantly as if they didn't even get it covered under the service contract. After receiving it back that time a few months had past and we started noticing the clutch fan making a loud noise, the air conditioner not working, the drivers door pad won't lock, and a bad squeak it the front. We had the same squeak in our older dodge and knew it had to be the ball joints. We knew we had the service contract that we were paying monthly on that those things should be covered. We called Allen Chevrolet and the service manager acted like he didn't want us to bring the truck back in there. So we took it to an authorized dealer closer to where we live. That was May 17th, where it stayed since the middle of October. The dealership we took it to claimed it had all kinds of front end damage costing around $6,000. One of which being the half shaft needing to be replaced. We went back and forth with the dealership and the service contract and basically they were refusing to cover anything, even though their brochure says otherwise. We wanted to cancel the contract since they weren't covering any of the issues we had. The story goes on and on with issue and issue. And after all that, we tried contacting the dealership on several occasions to explain what we went through and they don't have the decency to call us back. All we are asking for is the full amount we paid into the contract, the $250 down and the 8 payments made monthly.