Business ProfileforGolling Chrysler Dodge Jeep Ram, Inc.

Received x98 warranty extension 15yr/150k in the mail asking us to bring in our 2016 Caravan in for repair if we experience issues w/ our doors not opening. Weve purchased 2 new vehicles from Golling in West Bloom field dealer, so we went here for our repair, which was covered under x98 warranty. Either they misdiagnosed the problem or just didnt want to do the repair-charged us $155 for the diagnosis. ********************************* (service advisor) repairman *********************** claimed it was the latch and not the covered warranty repair. We were told $982 would be needed for the latch repair then the actuator would be covered under warranty because they couldnt open the doors. We went to order the part from Mopar & found out the **************** come as a unit. Went back to the dealership and they are selling them for $155. Seemed odd the part cost the exact amount we paid for telling us the misdiagnosis. So we called customer service for help-told us to just take the Caravan to another dealership and theyd help us get our refund if they misdiagnosed the repair. *************** ************************* @Golling also assured ** a refund after the repairs were done at another dealership and actually covered under the x98 warranty. Returned with all of my proof after the repairs and both doors working-didnt give me the refund. **************** told me we cant make them pay you. Its Not about the money or lies-its more about lack of accountability and disrespect for customers plus our time. How do the people that work for Golling sleep at night knowing that kids can get trapped in these vans that they are misdiagnosing but taking peoples money then turning them away. The Latch and Actuator work and sold as one unit. Thats like selling a battery without battery terminals. I wish the company would do more than just extend the warranty to 15years 150k miles. I wish the company would certify certain dealerships that can properly diagnose these doors & really want to help fix the problem.