BBB Alert: Muddy Mortal Runs Canceled

  
     
August 09, 2017

DENVER, COLORADO — Better Business Bureau of Denver/Boulder is issuing an alert to consumers that Muddy Mortal (previously Muddy Muggle), a series of Harry Potter-themed mud runs, has ceased operations.

In the past 24 hours, BBB has received nearly 20 consumer complaints regarding Muddy Mortal Runs.

The mud runs, organized by parent company FitGeek Events LLC, had been scheduled in multiple states including Colorado, Texas, Arizona, California and Washington, and offered participants a weekend of Harry Potter-themed events.

According to Muddy Mortal’s website, FitGeek Events has ceased operations and declared bankruptcy. The company says it is unable to provide any further refunds to customers who purchased tickets for the events.

The first Muddy Mortal Runs—set to take place in Dallas, Seattle, Temecula, and Flagstaff this past spring and summer—had already been postponed, as the site obstacleracingmedia.com reported on August 8. Customers who wanted a refund were asked to fill out a form and wait up to 90 days for their money back. In addition, registration for some other Muddy Mortal runs had temporarily closed due to issues with FitGeek’s partner platform.

Denver’s Muddy Mortal run had been scheduled for Saturday, August 12th.

This isn’t the first time this summer consumers have been left running in circles by fun run organizers. In June, BBB reported that a Bubble Run, set to take place in Denver, had already caused issues for consumers in Minnesota when organizers decided to postpone the race until the following month. The event had no clear refund policy, creating headaches for some consumers.

BBB of Denver/Boulder reiterates the following tips to consumers who are thinking about entering a fun run:

  • Do your research. Check out the race organizer’s BBB Business Profile at bbb.org and look online for additional information before signing up. Read customer reviews from runners who have participated in previous races or events.
  • Don’t be fooled by a well-designed website. Scammers can easily create an official-looking website. Look for misspellings or poor grammar, which is a sign you might be dealing with fraudsters.
  • Check the local venue. Contact the park or host venue to confirm that the event is on the calendar. It’s also a good idea to contact city officials to ensure race permits have been obtained.
  • Pay with a credit card. Charges made on a credit card can be disputed after a purchase, whereas debit, cash or wire transfers are tougher to dispute.
  • Understand the terms and conditions. In a lot of cases, promoters say right on their websites that they don't offer refunds. However, many consumers don't read the fine print before hitting "I agree" when registering for a race.
  • Keep documentation of your order. After completing the online registration process, you should receive a confirmation receipt. Print out and keep a copy of the confirmation and any supporting documentation for future reference.
  • Check out the charity. Many fun runs are for-profit, but some have a charitable aim. If race organizers claim a portion of the proceeds will go to charity, ask for more details. Contact the charity to make sure there’s a connection. You can also do your research on give.org to make sure your donation is going to a trustworthy charity. Be wary of sound-alike names similar to those of more established charities.
  • File a complaint. People who have issues with a race should file complaints at bbb.org.