DENVER, COLORADO — Better Business Bureau of Denver/Boulder is issuing an alert to consumers that Muddy Mortal (previously Muddy Muggle), a series of Harry Potter-themed mud runs, has ceased operations.
In the past 24 hours, BBB has received nearly 20 consumer complaints regarding Muddy Mortal Runs.
The mud runs, organized by parent company FitGeek Events LLC, had been scheduled in multiple states including Colorado, Texas, Arizona, California and Washington, and offered participants a weekend of Harry Potter-themed events.
According to Muddy Mortal’s website, FitGeek Events has ceased operations and declared bankruptcy. The company says it is unable to provide any further refunds to customers who purchased tickets for the events.
The first Muddy Mortal Runs—set to take place in Dallas, Seattle, Temecula, and Flagstaff this past spring and summer—had already been postponed, as the site obstacleracingmedia.com reported on August 8. Customers who wanted a refund were asked to fill out a form and wait up to 90 days for their money back. In addition, registration for some other Muddy Mortal runs had temporarily closed due to issues with FitGeek’s partner platform.
Denver’s Muddy Mortal run had been scheduled for Saturday, August 12th.
This isn’t the first time this summer consumers have been left running in circles by fun run organizers. In June, BBB reported that a Bubble Run, set to take place in Denver, had already caused issues for consumers in Minnesota when organizers decided to postpone the race until the following month. The event had no clear refund policy, creating headaches for some consumers.
BBB of Denver/Boulder reiterates the following tips to consumers who are thinking about entering a fun run: