BBB Warning: Fabrum Builders

June 16, 2017

DENVER, COLORADO — BBB is issuing a warning due to multiple unanswered complaints regarding Fabrum Builders, LLC, a Denver area construction and remodeling business. The company was opened on June 16, 2015 by the current owner, Craig Holman. 

The BBB received three consumer complaints about Fabrum Builders between October 2016 and March 2017. The company has not responded to BBB correspondences regarding these complaints.

All three complainants stated upon hiring Fabrum Builders for home improvement contracting work, the business owner, Mr. Craig Holman, requested a substantial cash deposit before proceeding with construction. The complainants claimed that after providing the cash deposits, Fabrum Builders was slow to respond to their communication, and eventually altogether unresponsive. In all three cases, the company did not begin construction and never returned customers’ cash deposits.

All three complainants requested resolution by Fabrum Builders through return of their cash deposits, which range from $5,000 to $14,000. Complainants claimed the company has ignored repeated requests to have this money returned.

One complainant said that early on, Mr. Holman claimed to have been waiting on the City of Denver for a permit before he could begin building a detached garage. After contacting the City of Denver on January 18, 2017, the complainant was informed that Mr. Holman had never submitted the construction plans necessary to obtain the permit.

Another complainant stated that after contacting Mr. Holman through text messages, voice mails, and emails, Mr. Holman said that he would have to travel out of state because his mother may have been sick. The complainant claimed that following this contact, Mr. Holman has been unresponsive to any communication, stating, “It is almost as if the merchant has disappeared.”

Due to the alleged severity of the incidents described in consumer complaints, BBB staff will recommend a revocation of Fabrum Builders’ BBB Accreditation to the BBB Board of Directors at the end of the month. The company is currently under NR (not rated) status, but their rating will be changed to an “F” if the board chooses to revoke Accreditation.

The BBB urges caution when dealing with Fabrum Builders, and asks consumers to file a complaint on their BBB Business Profile.

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