BBB Outlines Spring Lawn Care Contractor Considerations

April 06, 2017

DENVER, CO — Now that spring has officially arrived, many Colorado homeowners are thinking about how they can improve their lawns and gardens. For some, it’s simply a matter of mowing and trimming. For others, now is the time to consider a large-scale adjustment to landscaping.

For those who lack a green thumb, a lawn care service or landscaper can help give you the yard of your dreams. However, it’s important to pick the right company. Hiring the wrong company could turn your dream landscape into a nightmare.

Better Business Bureau serving Denver/Boulder advises consumers to get clear, written expectations for the services the company will provide and agree on a fee before work starts.

Last year, BBB received over thousands of complaints against landscape contractors and lawn maintenance contractors. Many of the consumers were unhappy with the services provided and alleged the companies they hired did not perform the duties they agreed upon. Others complained about problems with advertising or billing. And some also express dissatisfaction with recurring contracts that they believe they did not authorize. To protect yourself from this dissatisfaction, it’s important to do your research before hiring a lawn care business.

BBB offers the following advice to help consumers find a trustworthy lawn care or landscaping company:

  • Know what you want. Lawn care and landscaping companies provide many services, so it is important to decide what services and products are appropriate for your needs and budget. Carefully consider and outline what you want the yard, patio or deck to look like when the job is complete.
  • Ask around. Ask friends and family what lawn care companies they use. If you’re considering a major project like a deck or patio, ask friends if you can see their projects and ask how it was to work with the contractor.
  • Check BBB Business Profiles and Customer Reviews provide important background on businesses, such as how long they’ve been in business, who owns them, how they resolve complaints, and what other consumers have experienced.
  • Ask for a lawn inspection and free estimate. Lawn care companies that quote a price without seeing your lawn cannot be sure what you need. A landscaper will need to measure the area where the patio or deck will go and consider access to the yard. Quality companies will offer an estimate only after they see what they are working with.
  • Request a written contract. A contract should clearly state the services you will receive, as well as payment arrangements. If you are contracting for a recurring service, it should state how often the company will service your lawn and when you will be billed.
  • Remember the rule of thirds. If you’re getting a new patio, deck or major landscaping, consider paying a third of the contract amount to secure the contract, a third when the work is half done and the final third only after the job is completed and you are satisfied with the work.

BBB can help you find Accredited Businesses that provide lawn care, landscaping, patios, decks, fences and other outdoor services. You can find them on our website and Request a Quote directly from our pages. Check BBB Business Profiles at

or by calling 303-758-2100.