DENVER, CO — BBB is issuing an alert on Atlantic Publishers Group LLC, based on an advertising review case, in which mailers that are advertising magazine subscriptions, but have the appearance of a bill, were sent to Colorado residents causing a pattern of complaints.
Atlantic Publishers Group LLC, having received 227 inquiries, 31 complaints, and seven negative customer reviews with no response from the business since the record was created on March 31, 2016, has an F rating with BBB. States listed in the complaints include New York, Wisconsin, Florida, New Mexico, North Carolina, and Colorado.
This business registered with the Colorado Secretary of State on January 27, 2016, under registered agents Lori Bowman and P. Lawrence. The addresses listed are a residential address and a PO Box (6675 Secretariat Drive, Longmont, CO 80503, and PO Box 787, Niwot, CO 80544). Lori Bowman has an Oregon phone number listed on whitepages.com. The website (http://www.atlanticpublishersgroupcolorado.com/) is 76 days old.
One consumer claims they “submitted a renewal subscription for Scientific American Magazines and wrote a check for a 1 year subscription on November 20th, 2016. The check was cashed on December 6th, 2016 and no subscription has been received. I contacted Scientific American Magazine and they told me that they had no file of my account and that Atlantic Publishers Group.”
Another consumer reports, “I received an envelope that stated “OFFICIAL BUSINESS Penalty for Private Use" which included a bar code along the left side and normal looking indicia.” The concern is that it appears to be an official and important communication, but it’s a magazine subscription advertisement. The consumer asks, “How many elderly people do you think actually think this is a REAL bill and just pay it.”
One consumer claims that her 97 year old mom received a renewal slip offering savings off the cover price of several magazines, but the listed price was actually higher than renewing directly, and on the back of the renewal was a statement that she could, "Save money on all your magazines. List the magazines that you subscribe to and we will gladly mail you a price quote. No one will ever call," with several spaces provided for people to invite further abuse.
BBB urges consumers to use caution in dealings with Atlantic Publishers Group LLC, and to report complaints and reviews to the BBB at https://www.bbb.org/denver/business-reviews/magazine-sales-by-mail/atlantic-publishers-group-llc-in-longmont-co-90245771.
The BBB suggests that before you purchase a subscription, check the reliability of the firm offering the promotion. If you think you've been victimized by a magazine subscription scam, contact the Better Business Bureau to file a complaint. You may also file a complaint with the Federal Trade Commission. Write: Consumer Response Center, Federal Trade Commission, Washington, D.C. 20580.
Although the FTC does not intervene in individual disputes, the information you provide may indicate a pattern of possible law violations requiring action by the Commission. In addition, you can contact the National Fraud Information Center (NFIC), a project of the National Consumer League. You can reach NFIC at 1-800-876-7060, 9 a.m.-5:30 p.m. EST, Monday-Friday.
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