March 20, 2017
This Site Not Intended for Use by Minors.
The BBB does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.
Personal Information that BBB May Collect Online
You can affirmatively submit to BBB certain information pertaining to your interaction with us, while some other information is collected automatically. The BBB collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, customer review information, complaint information, IP addresses, and some browsing information. The BBB may also collect business information from sole proprietorships that apply for membership or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity. The BBB may collect that information you provide to us when seeking employment with BBB, or when seeking information about our volunteer mediation and/or arbitration programs. The BBB's complaint form is hosted by the Council of Better Business Bureaus (“CBBB”), which processes your complaint according to its own privacy and security policies.
BBB conducts a voluntary survey through the complaint and consumer review submission processes. Both of these surveys are voluntary; if you do not wish to participate you may simply skip the survey and continue to submit a complaint or consumer review. Through this survey we ask for your age, race, gender, income, and education level. The information is kept anonymously, so that we cannot connect your responses to your complaint or consumer review and may be shared in aggregated form with CBBB and other independent BBBs.
How BBB May Use and Share Your Information
We will use information you affirmatively submit to BBB for the purpose(s) for which it is submitted, such as to reply to your inquiry, handle your complaint, process your review, publish your comment, process a billing or donation transaction, contact you about your business, or respond to requests related to our programs. We may also use such information to provide operational notices, e-newsletters, in program record-keeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographic data but will not result in the reporting or publication of any personal information provided to us. We may use third party contractors to act on our behalf, and these contractors are obligated to not disclose or use your information for other purposes. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other BBB programs and services and about ways to support the BBB and its Foundation. At any time you can add or remove your name from our mailing list by contacting us at email@example.com.
In order to process complaints and consumer reviews against businesses, the BBB will transfer complaints and consumer reviews received online to the company which is the subject of the complaint or the consumer review. It is also possible that a complaint, review, request or inquiry will be more appropriately handled by another BBB, in which case the information will be transferred to the proper BBB. By completing a complaint or review form or sending us a request or inquiry, you are allowing us to forward your information to the proper business and also to the proper BBB, if necessary. Without submission of the requested information, the BBB will not be able to share your information and process your complaint. The BBB may also share your personal information with the CBBB for CBBB to research industry marketplace practices. Just as in any research we may do, CBBB research will not result in the reporting or publication of any personal information. The BBB does not sell or rent personal information.
We will also release and/or use personal information under the following circumstances:
Computer Tracking and Cookies
Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
Our Web sites also recognize the online site where a visitor "clicked-to-check" on the Accredited Business Online Seal of a business participant, but we cannot identify the visitor or the visitor's address. Site information is used to confirm participation in the Accredited Business Online Seal program and may be used to advise participants of the numbers of visitors who come to our site from their sites. No personal information is collected.
Our web sites also recognize the online site where a visitor "clicks" on the Submit a Customer Review Button of a business participant, but we cannot identify the visitor or the visitor's address. Site information is used for participation in the Submit a Customer Review Button program and may be used to advise participants of the numbers of visitors who come to our site from their sites. No personal information is collected.
Our web sites also recognize the online site where a visitor "clicks" on the Request a Quote Button of a business participant, but we cannot identify the visitor or the visitor's address. Site information is used for participation in the Request a Quote Button program and may be used to advise participants of the numbers of visitors who come to our site from their sites. No personal information is collected.
A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. The BBB uses non-identifying cookies to provide easier site navigation and access to forms. You can still use the BBB site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.
BBB collects data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address. BBB does not share your IP address with other parties. We may use this information for our own market research and in the development and deployment of services. Those services may include information on your general location but will not contain information personally identifiable to you.
If you are visiting our site from outside the United States, be aware that your information will be transferred to, and maintained on, computers located within the United States. The collection, use, retention and any other processing of your information will be governed by United States law.
Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at firstname.lastname@example.org. Let us also know the department or BBB program that led to your submission of personal information so we may efficiently locate your information. In the event you are requesting to review the personal information we have on file for you please be prepared to assist us verify your identity.
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