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      Country
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          Find a Location

          Renewal by Andersen has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Renewal by Andersen

              1401 W Bayaud Ave Unit 7 Denver, CO 80223-1227

              BBB Accredited Business
            • Renewal by Andersen

              1401 W Bayaud Ave Denver, CO 80223-1227

              BBB Accredited Business

            Business ProfileforRenewal by Andersen

            Windows
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.83/5stars

            Average of 160 Customer Reviews

            Customer Complaints

            42 complaints closed in last 3 years

            10 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/15/2011

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Renewal by Andersen offers window services.

            Products & Services

            Windows

            Business Details

            This is a multi-location business.

            Find a Location

            Renewal by Andersen has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Renewal by Andersen

                1401 W Bayaud Ave Unit 7 Denver, CO 80223-1227

                BBB Accredited Business
              • Renewal by Andersen

                1401 W Bayaud Ave Denver, CO 80223-1227

                BBB Accredited Business
              BBB File Opened:
              6/16/2011
              Years in Business:
              13
              Business Started:
              9/27/2010
              Business Incorporated:
              9/27/2010
              Accredited Since:
              7/15/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Renewal by Andersen Denver & Colorado Springs
              Business Management
              • Mr. John Esler, Owner
              • Mr. John Erickson, General Manager
              • Mr. Jason Forst, Director of Customer Relations
              Contact Information

              Principal

              • Mr. John Erickson, General Manager
              • Mr. Jason Forst, Director of Customer Relations

              Customer Contact

              • Mr. Jason Forst, Director of Customer Relations

              Customer Complaints

              42 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/08/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We purchased with financing, 7 windows at a cost of $17,206.38. A large amount of money we committed to Renewal By ********(RBA) based on what we were told by specific sales personnel. We are first time homebuyers and wanted the best. We are seeking a refund from RBA for false claims on RBA services and products. A heavy portion of the premium price tag we paid, was for a level of service we never received.We were inconvenienced multiple times, multiple re-orders. Over 3 specific manufacture defects, requiring 3 separate installs. We had to manage the project ourselves due to sub contractors installing incorrect trim in the process. Over 6 months for the window install portion to be completed, multiple egregious errors on a 7 ************** for a ***** sq ft house. April **************************************************** late Sept 2023. Project was finally completed in Jan 2024. We signed a contract in Dec 2022 that the work would be correct the first time, and would be installed in 1 day. Full timeline available. We ordered in Dec 2022, after a product demo from *******************. We committed to purchase on 5 key points we were told verbally and agreed to by contract. 1) Best customer care and a commitment from RBA to go above & beyond. 2) As the owners, we would not have to deal with the install team RBA project managers would do this. 3) Only RBA employees complete the work from Sale to Construction no sub contractors, 4) The work would be completed in 1 day laser measured twice, ensured to fit the first time. 5) Advertised expectations of Hassle Free working with RBA. All 5 of these points turned out to be false, misleading, or a sales-oriented lie. Issues persisted across the entire RBA team, including ***********************, *********************, and others We asked for a discount, RBA only offered painters to fix visual errors. Zero follow through after we signed the contract. Quoted from ****, "I've never seen this amount of errors on a project before."
              Read More

              Customer Reviews

              160 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              TB D

              03/06/2024

              Renewal by ******** did an excellent job start through completion of window installation. I would use them again and recommend them

              Local BBB

              BBB Great West + Pacific

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