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          Samurai Tours has 1 locations, listed below.

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            Business ProfileforSamurai Tours

            Travel Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/24/2005

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Guided Tours

            Business Details

            BBB File Opened:
            2/23/2005
            Years in Business:
            20
            Business Started:
            10/16/2003
            Business Incorporated:
            10/16/2003
            Accredited Since:
            2/24/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Michael S Roberts, Owner
            Contact Information

            Principal

            • Mr. Michael S Roberts, Owner

            Customer Contact

            • Mr. Michael S Roberts, Owner
            Additional Contact Information

            Fax Numbers

            • (720) 210-5423
              Other Fax

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/18/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On 11/21/21, I scheduled the best of ***** Tour with Samuri Tours. We paid 3 deposits for $500 each. At the time of booking, ***** was closed to tourism but the web site and owner, ********************* was very reassuring that our deposit was completely safe and refundable. So we paid the deposit for the 10 day tour on Dec 21. Fast forward to march of 2022 and ***** was still closed. I reached out to **** via both email and phone and was again assured that our deposit was safe and he felt like ***** might open by our Tour date start of June 5th, 2022. Im May 13th, ***** was still closed so I reached out again via email and Phone to Samuri Tours and ****. He again reassured me that he felt they would open to tourism and our deposit was safe. I explained to him that this was a Graduation trip for my daughter and that we needed to plan something else ASAP! He offered a change in date at a 25% price reduction, but I explained to him that 2 of us had taken off work and could not get approved for a date change. On May 18th, **** sent us a email using language about how he understood our need to cancel! We NEEDED TO CANCEL BECAUSE ***** WAS NOT OPEN TO TOURISTS! Again I reached out to him about Hapan not opening on June 1st, 2022. And that we needed a refund of our money. Another person in our party paid IN FULL $5000!!! ***** opened on June 3rd to very very limited pre packaged tours, closely tracked and not to many of the places on our iternary. I emailed Samuri Tours and *********************** many many many times since with a reasonable request for the refund of our $6500 total for 4 people and requested it by 7/5/22 or I would seek to file a complaint here. He has stopped responding. He wont answer the phones or emails! We have started FRAUD investigations with **** and Regions and *************** silence from Samuri Tours and ***********************. His company is well rated with BBB but should not be. He owes us thousands for a tour THAT NEVER STARTED!
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            Customer Reviews

            0 Customer Reviews

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            Local BBB

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