BBB Accredited since 1989 for 35 years of continuous accreditation.
BBB has determined that Tuff Shed, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Tuff Shed, Inc. affirms that it meets and will abide by the following standards.
Standards of BBB Accreditation
Build Trust
Establish and maintain a positive track record in the marketplace.
An accredited business or organization agrees to:
Have been operational (actively selling products or services) in any BBB service area for at least the most recent 12 months, unless the principal(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
In its relationship with BBB:
meet all applicable standards within this Code of Business Practices
cooperate with BBB's activities and efforts to promote voluntary self-regulation within the business' industry
honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
complete the required application and pay all monetary obligations to BBB in a timely manner
Advertise Honestly
Adhere to established standards of advertising and selling.
An accredited business or organization agrees to:
Follow federal, state/provincial and local advertising laws.
Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
Adhere to applicable BBB industry codes of advertising.
Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
Use the BBB name and logos in accordance with BBB policy.
Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means.
Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.
An accredited business or organization agrees to:
Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
Ensure that any written materials are readily available, clear, accurate and complete.
Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.
An accredited business or organization agrees to:
Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
Clearly disclose to customers:
direct and effective means to contact the business
terms of any written contract
any guarantees or warranties accompanying a product
any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
the business' return/refund policy
any recurring commitment into which the customer may be entering, including information on how future billing will occur
total cost of the transaction, including tax, shipping and handling, and other related charges
If selling products or providing services on Web sites or via other electronic means:
provide any required product labeling information
disclose the nature and terms of shipping, including any known delays or shortages of stock
provide an opportunity to review and confirm the transaction before the sale is completed
provide a receipt summarizing the transaction after the purchase
Honor Promises
Abide by all written agreements and verbal representations.
An accredited business or organization agrees to:
Fulfill contracts signed and agreements reached.
Honor representations by correcting mistakes as quickly as possible.
Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.
An accredited business or organization agrees to:
Promptly respond to all complaints forwarded by BBB by:
Resolving the complaint directly with the complainant and notifying BBB, or
Providing BBB with a response that BBB determines:
is professional,
addresses all of the issues raised by the complainant,
includes appropriate evidence and documents supporting the business' position, and
explains why any relief sought by the complainant cannot or should not be granted.
Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.
An accredited business or organization agrees to:
Respect Privacy
Businesses conducting e-commerce agree to disclose on their Web site the following:
what information they collect,
with whom it is shared,
how it can be corrected,
how it is secured,
how policy changes will be communicated, and;
how to address concerns over misuse of personal data.
Secure Sensitive Data
Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
Honor Customer Preferences
Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity.
An accredited business or organization agrees to:
Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.
BBB Accreditation Reviews
BBB routinely monitors its files on Tuff Shed, Inc. to affirm that Tuff Shed, Inc. continues to meet all BBB Accreditation Standards.
BBB Accreditation Process
Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards) in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.
In order to be eligible for Accreditation a business must complete an Accreditation application.
Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:
Reviews the application
Researches the business and its principals
Verifies the information presented in the application
May request additional information
May request proof of specific information on the application
Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Your complaint will be forwarded to the business within two business days. The business
will be asked to respond within 14 days, and if a response is not received, a second
request will be made. You will be notified of the business's response when we receive
it (or notified that we received no response). Complaints are usually closed within
30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict
with the
BBB Code of Advertising. These claims come to our attention from our internal
review of advertising, consumer complaints and competitor challenges. BBB asks advertisers
to prove their claims, change ads to make offers more clear to consumers, and remove
misleading or deceptive statements.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
Value
Positive Review
5 points per review
Neutral Review
3 points per review
Negative Review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details
BBB Letter Grade Scale
BBB Rating
Value
A+
5
A
4.66
A-
4.33
B+
4
B
3.66
B-
3.33
C+
3
C
2.66
C-
2.33
D+
2
D
1.66
D-
1.33
F
1
NR
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Star Rating scale
Average Score
5 stars
5.00
4.5 stars
4.50-4.99
4 stars
4.00-4.49
3.5 stars
3.50-3.99
3 stars
3.00-3.49
2.5 stars
2.50-2.99
2 stars
2.00-2.49
1.5 stars
1.50-1.99
1 star
0-1.49
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.