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          Find a Location

          WideOpenWest Finance, LLC has 26 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWideOpenWest Finance, LLC

            Cable TV
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            7887 E Belleview Ave Ste 1000

            Englewood, CO 80111-6007

            Visit Website
            (720) 479-3500

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            Customer Reviews

            1.06/5

            Average of 144 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            611 complaints closed in last 3 years

            213 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/9/2020

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Internet Providers

            Business Details

            This is a multi-location business.

            Find a Location

            WideOpenWest Finance, LLC has 26 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              7887 E Belleview Ave Ste 1000, Englewood, CO 80111-6007
              BBB File Opened:
              6/4/2001
              Years in Business:
              24
              Business Started:
              12/23/1999
              Business Started Locally:
              12/23/1999
              Business Incorporated:
              12/23/1999
              Accredited Since:
              9/9/2020
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • WideOpenWest
              Business Management
              • Ms. Leslie Brinson, Supervisor
              • Ms. Amy Bell, Marketing Manager
              Contact Information

              Customer Contact

              • Ms. Leslie Brinson, Supervisor
              Additional Contact Information

              Fax Numbers

              • (888) 268-5859
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              611 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/08/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              During the height of the ***** pandemic, I lived in ****, MI. The only service provider for internet in my area was WOW. I moved out of state and canceled my service with WOW. I was given 2 options. Mail my equipment back, or return my equipment to a Covid drop location. I chose to do the latter. Come to find out there is a collection on my credit report for unreturned equipment. This collection needs to be recalled, as my equipment was returned. I did not receive any communication from wow about this.
              Read More
              Read 610 More Complaints

              Customer Reviews

              144 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Doug G

              04/02/2024

              I canceled services on March 28th, and also revoked autopay. The company stated that I would be receiving a new bill with a prorated amount due to cancelling service. On April 2nd the company used the revoked autopay to still remove money from my bank account. When I contacted the company a representative told me that it would take 21 business days for issuing a refund which is terrible business practices when they will take money immediately but do not want to issue a refund in a timely manner. The representative told me if I do not wish to wait the 21 days to call my bank to dispute the charge. The internet service constantly goes out with zero communication from the company about when services will be restored
              Read 143 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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