Business ProfileforColorado Sunroom & Window Distributors

ordered window replacement: 1/9/23 put on an a **** card for down payment: $3,780 (balance due upon completion) $8,818 Total: $12, ****** ORDER # ************: ***(manager) phoned me to request the final payment. I informed him that the job was not completed because a window was cracked and needed to be replaced. He told me that it was still under warranty and it would be replaced. He spoke on about how I owed them as per agreement. He volunteered to let me hold out $2000 until it was replaced. I unfortunately sent him a check for the full amount ($8,818 check # ****). I should have held out the $2,000 Now I am unable to get the glass replaced. As I look at this, my warranty does not start until the job in completed.5/16: Windows have been installed. Installer here to complete job, adjust lock on sliding door. I showed him a crack on lower right corner of one of the windows. He took a picture of the window and would report it to get it replaced.6/7: I phoned in to **** (ofc. worker) to report that the window has not been replaced.6/26: phoned again.7/26: phoned again. **** checked with ***. He told her to tell me that as soon as the glass arrived he would send **** out to replace it.8/21: phoned again.9/12: phoned again. I could use help getting my window glass replaced.