Business ProfileforAdvanced Dermatology and Cosmetic Surgery

I received two services from Advanced Dermatology and Cosmetic Surgery Center ** Denver (Poplar and ***** locations). The first appointment was on 2.16.23 (Poplar location) in which an Actinic Keratosis (**) was treated on my nose. This resulted in a surgery charge of $245.00. On 3.15.23, I had a second appointment (***** location), of which resulted in a second attempt to treat the ** because it had not been completed resolved at the first visit. I was charged a second full surgery fee of $245.00, even though this was a follow-up treatment to original attempt to treat on 2.16.23. I have made several attempts to contact (via phone, email, voice messages) to receive explanation, clarification, and resolution to this double charge. When billing is called, you are placed on hold for 1-1.5hrs before being connected to a someone. I originally spoke with a billing agent on 4.14.23 which resulted in an email being sent to management at the two locations in which I received treatment. I received no follow-up, so had to make several attempts to call (and stay on hold) without any resolve to the issue. I submitted an email to the billing agent directly, without response. I called locations where I was told the Office Manager practiced and left voice messages with her team, on the office manager's direct line, and sent the office manager an email explaining the issue. All without any response, explanation or resolve. My bill is due on 5.7.23, so without any resolution to the issue - I will be forced to pay it or deal with a past-due bill and likely submission to claims - which has a whole other set of problems. In reading reviews, I do not think I am the only one that has experienced something like this. I think it is unethical, and bad business, to engage in complete avoidance of my concern, and subsequently not be held accountable for a double charge for treatment. While $245.00 may not seem like a lot of money, if this done to multiple clients, it adds up.