Customer ReviewsforAmerican Databank, LLC
43 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jocelyn S
5 stars03/07/2024
The man I talked to on the phone was absolutely amazing! He listened to my whole situation and made sure that we fixed the problem while I was still on the phone with him. He also wrote down information so that I didn't have any guess work to do. I've literally been fighting this issue for months and he fixed it in minutes. It was my mistake but he didn't make me feel bad for it. He was completely awesome!American Databank, LLC Response
03/08/2024
Good day,
Thank you very much for sharing your interaction with the team. We greatly appreciate it.
As your issue was ongoing, we'd love to hear any recommendations on how the initial communication could have been handled to help streamline the resolution if you happen to have any.
************************* - Director, Compliance
American DataBank Group
110 ******* 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review from Donna P
5 stars03/06/2024
******** was very helpful and assisted me with making fhe appropriate edits to my account.American Databank, LLC Response
03/07/2024
Hello,
Thank you so very much for taking the time to leave this note about your experience with our team!
Regards,
************************* - Director, Compliance
American DataBank Group
110 ******* 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review from Mariah Q
5 stars03/02/2024
Made a urgent phone call to American Databank and had the pleasure of being connected to E****** Thank you so much for resolving my concerns. You were professional, kind and helpful!! Thank you so much you are truly appreciated!!!!American Databank, LLC Response
03/06/2024
Hello,
We're very glad to hear the team was able to assist with the need you had. Thank you very much for taking the time to share your experience.
Regards,
************************* - Director, Compliance
American DataBank Group
110 ******* 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review from tesney C
5 stars03/01/2024
***************************** has been by far one the most helpful agents I have worked with through Complio. I've been using Complio for the last 8ish years on and off. He was both patient and kind throughout the entire interaction. I feel as though he really cared for my situation and was an absolute godsend. Thank you for all your help. You are truly amazing, keep up it *****American Databank, LLC Response
03/06/2024
Hello,
Thank you for sharing your experience with *******. We are glad to hear he was able to assist like that.
Regards,
************************* - Director, Compliance
American DataBank Group
110 ******* 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review from Moya A
5 stars02/22/2024
************** cannot express enough how pleased I am with the exceptional service provided by ********** at American Databank. From start to finish, **** demonstrated the utmost professionalism, efficiency, and dedication to ensuring my needs were met and exceeded. I felt so relieved after our call ended. ****'s depth of knowledge and expertise in the field were evident from our first interaction. He took the time to understand my concerns thoroughly and offered insightful suggestions tailored to my specific situation. What genuinely set **** apart was his unwavering commitment to customer satisfaction. He went above and beyond to address any concerns or questions I had, always with a friendly demeanor and a genuine desire to help.Thanks to ****'s diligence and expertise, my experience with American Databank was seamless and stress-free. I highly recommend **** F to anyone seeking top-notch service and expertise in background screening. He is a true asset to the team.American Databank, LLC Response
02/23/2024
Hello,
We appreciate you taking the time to give feedback on ****'s support. Thanks and have a great day!
Regards,
************************* - Director, Compliance
American DataBank Group
110 ******* 8th floor
Denver ** 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review from Rehana H
5 stars02/21/2024
I called ADB today for an issue I needed resolved within the 24 hrs I was still within the country and everything was completely solved within minutes after calling and speaking with Bee! The fastest, politest, most efficient and concise interaction Ive ever had with a customer service representative. Every time I call ADB, they fix any issues I have immediately and always ask if I need any more assistance. **************** and customer service. Keep up the amazing work and thank you for your assistance!American Databank, LLC Response
02/22/2024
Good day,
Thank you so much for sharing your experience! Have a great day.
Regards,
************************* - Director, Compliance
American DataBank Group
110 ******* 8th floor
Denver ** 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************
Notice: If you have received this email by mistake, please notify the sender immediately by reply email and delete this email from your system. This message (including any attachments) contains confidential information. If you are not the intended recipient, you must keep this information confidential and you are prohibited from disclosing, copying or using this information in any way.Review from Chris J
5 stars02/13/2024
ADB has a bunch of stuff they have to work on when it comes to what's needs to be shown to the user and explanation on what to clearly do in the requirements, but the customer service is certainly not lacking. *** was able to help me get the information I needed quickly and efficiently, while also explaining calmly what I needed and didn't hesitate to ask if I needed more help. 5/5 stars for Bee, 3/5 for ADB's website itself.American Databank, LLC Response
02/14/2024
Hello,
Thank you for sharing your experience with us. We appreciate the feedback on the team member and the system.
If you don't mind we'd like to invite you to either post here with any recommendations you have on the website or email me directly at **********************************
Regards,
************************* - Director, Compliance
American DataBank Group
110 ******* 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review from Helene E
5 stars02/13/2024
I have used this company in the past for my previous institution. I called today to have my account transferred over to the new institution. I was helped by ****************** What a phenomenal experience! He was efficient, Kind, Knowledgeable and patient. He waited on the line to help me setup the new account and ensured it linked and transferred over the data from my old account. Thank you so much for having such good people on hand!American Databank, LLC Response
02/14/2024
Hello,
Thanks for sharing your interaction with *******! We appreciate you taking the time to follow up with us.
Regards,
************************* - Director, Compliance
American DataBank Group
110 ******* 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review from Gabriella C
5 stars02/12/2024
My school requires a ton of information that was very overwhelming to make sure I got everything that's required. *** couldn't have been more of a helpful hand, definitely knew what he was talking about and was able to make e feel more relaxed about the process.American Databank, LLC Response
02/13/2024
Hello,
We really appreciate you taking the time to give feedback for our staff. Its very helpful to get external responses.
Regards,
************************* - Director, Compliance
American DataBank Group
110 ******* 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review from Steven G
5 stars02/08/2024
Call I just had was amazing the person on the other line was helpful and patient with me I called before and had a bad experience but after the second call I got to say they are training there people right. Good jobAmerican Databank, LLC Response
02/09/2024
Hello,
Thank you for sharing your experience and the feedback for the staff. We'll follow up on the first call.
Regards,
************************* - Director, Compliance
American DataBank Group
110 ******* 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************
Customer Review Rating
Average of 43 Customer Reviews
Contact Information
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | 9:00 AM - 1:00 PM |
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