Business ProfileforPlumb Pros, Inc.

On Jan 30, 2024 I called Plumb Pros because our bathroom sink would not drain. They sent out ***** to work on our sink. He snaked it with an electric snake. He told us that the clog was in the wall and he was not able to fix it. ***** told us that the pipes were not copper it was galvanized pipes. He charged us $220.46 after our ***** discount coupon. We had to call our building maintenance because he told us the problem was in the wall and he couldn't fix it. *rior to ***** leaving there was water leaking onto our floor, there was no water leaking prior to him using the electric snake. ***** told me there was nothing he could do. The head of Building Maintenance at Windsor Gardens, ******************* came and had to cut into our wall to see the problem. He determined that there was a newly created hole in the copper pipe elbow joint. This was not a building maintenance problem. I then called Plumb Pros back and explained the findings. They stated that they were not responsible and would give me a quote to repair it. I let them know that they were in fact responsible since there was no water leaking onto my floors prior to them coming. I spoke with someone who told me they were a manager who was very rude and said they were not responsible. They noted on the receipt that they mailed me that there was a clog in the * trap. However ***** said that there was not a clog in the * trap, the issue was in the wall. I then called ***************************** from Word of Mouth Plumbing and Heating who is a Master Plumber. He had to replace the elbow and a piece of pipe. He also commented on the newly formed hole in the copper pipe. I had to pay 6***** for this repair that was caused by ***** at Plumb Pros. I also still have to repair the hole in the wall. Plumb Pros did offer to refund our money but I did decline at the time because I feel they are responsible for the damage they caused. They told me if the refunded the money they were not responsible.