Business Profilefor911 Rooter and Plumbing LLC

I would give zero stars if I could. I had an issue at about 7pm where my shower was flowing water. I was going out of town the next morning and needed it fixed for my dog and house sitter. I called a lot of places and this was the only one that had time to come out that night and not a few days away, despite those places saying they were 24/7. Anyways, I get them out after paying a $100 emergency service fee. Thats fine I get it. they give me a 2h window of when to expect someone and about an hour or so into that window I got a text saying they were on the way. Hooray. Well maybe 20 ish minutes later they call me to say they arent on their way yet and it was an accident. Ok fine, I was a little upset but ok mistakes happen. They guy gets there and he was super friendly. He looks and tells me what the issue was (had to replace the cartridge in the faucet). I had been so frazzled over the last few hours that when he gave me the estimate I signed it. I didnt think I had time to find someone else. He does the work and everything is fixed. What I realized after my brain stopped spinning was that they charged me $736 (on top of the $100) for the part that costs about $50. The invoice doesnt say labor, it just has the service fee and the part. Even if the part was high end at $100, charging over $600 for 20m of work is highway robbery. Even if there was an hour minimum fee, thats outrageous. Other companies charge $300/hr tops. I tried to get ahold of them to talk through this and they have ignored me completely and ****** responded. Dont use them, even in a jam. Find someone better, transparent about their pricing, and responsive.