Business ProfileforO'Meara Ford

I bought a vehicle from this business on December 7th, 2023. I have no documents that break down what I paid, as the dealership will not send them to me. The car was $24,000 and I estimate taxes to be around $3,000. I had to rush out to pick my son up from school, so after agreeing to an added warranty of around $5,400 I left. For clarification, we put down $6,000 so our loan should have been around $27k. When my wife went through the paperwork, we realized that the cost of the vehicle was almost $2,000 more than we had agreed to ($29,461.00) AND the mileage was off by 30k miles, which in turn would end our warranty early. We called and asked for a copy of the paperwork to see the cost laid out, but we were not given that. We also asked for the corrected mileage on the title and corrected warranty paperwork. We were told the extra cost was "taxes" and a luxury key replacement that was never mentioned before signing paperwork. I called ****** the finance manager over 10 times before he finally sent the paperwork that we needed to cancel the added-on features. I sent the paperwork in immediately as we had been going back and forth for weeks. The paperwork was sent in on 12/18/23. The paperwork states "Cancellation are processed when all the information above is turned in and received by O'Meara Ford." This paperwork was sent back directly to the email ****** provided. In February we reached out to ****** via email about the paperwork and refund and got nothing back. We called 5 times with no response. We sent a follow up email and he finally responded. I have attached the emails to this complaint. Today is 3/12/24 and we haven't received any money back nor have we received any updated paperwork for our vehicle. We would like the updated warranty paperwork and the cost we paid laid out, so we know everything is correct. We would also really appreciate our refund (which we still don't know the amount of because it still has not be provided to us.)