Business ProfileforMovemasters, Inc.

************ was hired to load our 22' Penske truck on 6/1/23 for 3 hours. They knew it was for a cross-country move from ******, ** to ********, **. MM asked ** to purchase moving straps and blankets (10 straps, 12 blankets provided) and save several linens.-6/1, ******* and EJ arrived and began loading. They did not use dollies to move heavy bins/boxes and rather carried these one-by-one. They used only a few blankets and some wrap to protect furniture. We asked for more to be used, but they repeatedly snapped at us and said they knew.We went to see how loading was going, saw ******* using our antique coffee table as a stepstool. We asked him to use the one provided instead. After this, he told us we were not allowed on the truck for liability reasons. We were unable to see how poorly/unsafely items were packed.-6/3, we checked to make sure items were still secure. A strap was already loose and needed tightening. Several pieces of wood furniture were not wrapped or protected. I called MM and spoke to ******, who asked me to send an email detailing the experience with photos (sent 6/3). He replied on 6/5 saying the ** would get back to us. No answer.-6/6, we arrived at our rental, unloaded some, and saw further damage. We called MM and spoke to ***************** who asked us to send another email detailing damage to help us reach a resolution. No answer.-6/7, local movers unloaded the rest into a storage unit and pointed out that only 3 straps had been used to secure our entire load. Only 1 strap had been used to secure our king ********* bed frames (wood and power metal), and ~20 heavy boxes/bins/duffels. It was very loose and items were collapsing. This was dangerous considering the load size/distance. 8 blankets and 7 straps were found that had not been used. We emailed MM videos/photos detailing everything. No reply.-6/12, we emailed asking to confirm receipt of our emails and how to proceed in resolving the matter. No reply.More proof can be provided.