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The Western Union Company

The Western Union Company

(800) 325-6000

The Western Union Company

166 years in business
12500 Belford Ave
Englewood, CO 80112-5939
Additional Phone Numbers
  • (800) 325-4045
Additional Email Addresses
BBB File Opened: 01/01/1971
Business Started: 01/01/1851
Business Started Locally: 01/01/1851
Type of Entity
Business Management
  • Jim DeSantis, Manager, Executive Resolutions
  • Ms. Lisa Baker, Consumer Advocacy Specialist
  • Ms. Annette Wieland, Director
Business Category
  • Money Orders & Transfers
Alternate Business Names
  • Equity Accelerator Program
  • Paymap, Inc.
  • Western Union Business Solutions


Government Action

FTC v. Western Union

On January 19, 2017, Western Union entered into an agreement with the Federal Trade Commission. Western Union agreed to settle the charges filed by the FTC in the U.S. District Court for the Middle District of Pennsylvania. The Complaint charges Western Union with engaging in deceptive and unfair acts or practices in violation of Section 5 of the FTC Act, the Telemarketing Act, and the Telemarketing Sales Rule. The complaint a... Read More

Government Action

Department of Justice v. Western Union
On January 19, 2017, Western Union entered into a Deferred Prosecution Agreement (DPA) with the Department of Justice in the United States District Court for the Middle District of Pennsylvania. 
The DPA and accompanying statement of facts suggests that Western Union violated the laws of the Bank Secrecy Act (BSA) and anti-fraud statutes. They violated this by processing hundreds of thousands of transactions... Read More

Government Action

On January 19, 2017, The Financial Crimes Enforcement Network (FinCEN) determined the existence to asses a civil money penalty against Western Union Financial Services, Inc. pursuant to the Bank Secrecy Act (BSA) and regulations issued pursuant to that act. WUFSI admitted its conduct violated the BSA. In attempts to resolve this matter, WUFSI consented to a civil money penalty. WUFSI is a wholly owned subsidiary of the Western Union Company... Read More


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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for The Western Union Company include:

  • Government action(s) against the business

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

The Western Union Company


The Western Union Company

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