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Find a Location

Mattress Insider LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mattress Insider LLC

      6732 W Coal Mine Ave Ste 130 Littleton, CO 80123-4573

    • Mattress Insider LLC

      5912 S Cody St #101 Littleton, CO 80123

    Business ProfileforMattress Insider LLC

    Mattress
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Retail & wholesale distributor of custom mattresses & bedding for RV's, boats, trucks, alaskan king beds, aircraft, and sofa beds.

    Products & Services

    MattressInsider.com offers a full line up of premium quality custom mattresses. Our most popular products are our 5.5" Elation Gel Foam RV Mattress, 8" Luxury Gel Memory Foam RV Mattress, and our Deluxe Sofa Bed Mattress with Gel Memory Foam.

    Business Details

    This is a multi-location business.

    Find a Location

    Mattress Insider LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mattress Insider LLC

        6732 W Coal Mine Ave Ste 130 Littleton, CO 80123-4573

      • Mattress Insider LLC

        5912 S Cody St #101 Littleton, CO 80123

      Location of This Business
      6732 W Coal Mine Ave Ste 130, Littleton, CO 80123-4573
      BBB File Opened:
      7/8/2009
      Years in Business:
      15
      Business Started:
      6/3/2008
      Business Incorporated:
      6/3/2008
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • MattressInsider.com
      Business Management
      • Mr. Jonathan Prichard, Manager
      Contact Information

      Principal

      • Mr. Jonathan Prichard, Manager
      Additional Contact Information

      Industry Tip

      BBB Tip: Shopping for a mattress? Do your research

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/04/2022

      Complaint Type:
      Delivery Issues
      Status:
      Answered
      Order date: 6/27/2022 Amount Paid: $4,342.45 I received this mattress and was extremely disappointed at the quality for the price paid. It was not as described, very poor quality. The top layer that zips to the base layer doesn't line up on the corners, I can feel the springs digging into my hip when I lay on my side, and it has no edge support.I reached out to customer service regarding these issues to see what they could do to make this right for us since they have a "120 day trial" on their mattresses. They stated that this doesn't apply to large mattresses and they would not be offering us anything to remedy the situation. Our invoice (also pictured below) does not say that our item does not quality for their 120 day guarantee. Also, we received a pamphlet with our mattress from mattress insider that states the 120 guarantee as well. Had we known that we would receive something this terrible with no option to return we would have never purchased this mattress.
      Read More

      Customer Reviews

      15 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Doug A

      1 star

      02/10/2024

      Ordered a mattress from them in 2020 and loved it. Ordered the same mattress series, in a larger size (King versus a Queen) and the firmness was nowhere near the same. Money-back guarantee is a lie. Free US shipping is a lie. Went from being a 5 star customer rating to a 1 star. So disappointed.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

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