Business ProfileforInnomax Corporation

I ordered a Hard side Waterbed Frame from Waterbed Bargains on 10/5/2022. Waterbed Bargains suggested that I contact Innomax Corporation regarding the delivery. I spoke with *********************** mid-November and he said to call back mid-December. Mid-December, *********************** said the delivery would be made on January 5, 2023 by FedEx.I received the parts to assemble the bed. There were no assembly instructions and no materials list. I called *********************** and he called ***** to the phone who had hands-on experience with assembly. It took hours and I called ***** after each completed step.During my initial conversation with *****, I told him that 2 of the decking boards were a different length than the 3rd decking board. He did not suggest measuring them at that time and I did not think to do it. The discrepancy in the length of the decking boards has prevented me from completing the assembly and use of this $3000.00 waterbed.On Sunday, January 8,23, I searched the Innomax Corporation website and noticed that the ********, ** showroom was open. I called and spoke with ****. I described the problem that the waterbed frame was not sitting correctly on the pedestal because 2 of the decking boards were too short. I detached the frame from the decking and measured the decking: 2@ 85 1/8", 1@ 85 7/8". He said he would check the specs and call me back.**** confirmed that all 3 decking boards should measure 85 7/8". I asked that 3 -85 7/8" decking boards be sent to me. He said that he was unable to authorize the request, but he call me on Monday 1/9/23 with an update.**** called 1/9/23 and said that *********************** had authorized the shipment of the new decking which would ship on 1/10/23 to arrive in ************ around 1/17/23.*******************, Wholesale Mgr. *************) called me late on 1/11/23 asking why I needed this replacement. I explained. It is 1/13/23 and I am still waiting for **** to confirm delivery. He will not return my calls.