Business ProfileforHand & Stone Massage and Facial Spa

I have made multiple requests to the *************** store to cancel my membership since October 2023 and the manager failed to call me back or take action on my cancellation request. I left messages on voicemail at the main phone number on 10/6/23 at 12:55pm, 10/8/23 at 1:01pm, and 10/29/23 at 9:37am and no one called me back. I called again and finally spoke to a live person on 12/4/23 at 3:39pm where I was informed I would need to speak with a manager (******) and that it would take **** days for the manager to call me back. I didn't receive a call within that timeframeso I went on their website to the email feature and sent in a message with details of this poor service experience and request for cancellation only to have someone fromthe front desk call me on 12/26/23 at 4:30pm to apologize for the manager not having called me yet and to tell me that my cancellation request would be processed before the end of the month. When I saw that my credit card had been charged again for service in January ****, I called the Castle Rock location on 1/22/24 asking for a corporate phone number to file a complaint. Their owner quickly got on the phone with me and contacted the Regional Manager on my behalf. It was only after the Regional Manager contacted the *************** store that the store manager (******) had the courtesy to call me. She is now requesting that I sign a document agreeing to a 30-day cancellation notice that forces me to accept being charged again for membership dues in the month of February. This document should have been provided to me in October 2023 and allowing for the 30-day notice, I should not have been charged for December or January. I want those months of membership fees ($79.95/month) refunded and I do not want to be charged for February. I have attached the call history from my phone to their main phone number as proof of my contacts regarding cancellation of my membership.