3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Patricia D
1 star10/05/2023
All my pods damaged , died out and herb labels fell off on pods. Throwing in trash. No instructions to return
AeroGrow International, Inc. Response
10/06/2023
We are sorry to hear about your pods and we want to help. Please reach out to us. This link will take you to the contact us area of our website. We hope you will fill us in a little more, so we can assist you. **********************************Review from Maria D.
1 star09/21/2021
I cannot even give them one star. Waited five days for a response and even then they did not read mmy email cause their response was not what I asked. Emailed them back and yet to hear from them. In the meantime, ordered a farm that was 50% off and even though my credit ** approved the transaction the order was put on hold and two days later it disappeared from my ac**unt online. No one responds. What is going on there?AeroGrow International, Inc. Response
09/22/2021
Hi there and thank you for sharing your experience with us here. We are so sorry it's taken our team longer than usual to reply to your emails. We are working to catch up after a system transition and appreciate your patience as we work to make this right. Your recent order is on its way to you and we will provide tracking information to you directly via email. We will also follow up on the issues you describe with your Bounty Elite - we may need to collect some information from you so keep an eye on your inbox for our reply. We'll make this right and we appreciate the opportunity to make this up to you.Review from Deirdra F.
1 star09/19/2021
I purchased my Aerogarden from amazon. I informed them that I did not want a refund. I was hoping my item coins be repaired since it was a defective model when I purchased it. I did not receive 6 months of great times with this device. The one I purchased in 2018 is still kicking. I was informed that they would replace my item in July but the item went to **********. The second item was supposedly mailed and returned back to them. I have a PO BOX and was informed that my item would have been received and either put in a locker or held for me to receive it. I have not been ANYTHING but empty words that is not satisfactory. I purchased a new Aerogarden in July and have not opened it yet. I am unhappy with the customer service so my item will be returned today. I choose not to do business with Aerogarden. Why sell defective merchandise?AeroGrow International, Inc. Response
09/21/2021
Thank you very much for sharing your feedback with us here. We appreciate hearing from our customers and take your comments here very seriously. It is never our intention to disappoint our customers and we are sorry this happened. We're so sorry it has taken so long to for your replacement to arrive. We'll set up a new warranty replacement order for you today. Let us know if there is anything else we can do to help.
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