BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Professional Retail Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Professional Retail Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMr. William Knott, Owner/Director
Internet Shopping Scales
Alternate Business NamesOld Will Knott Scales Oldwillknott Oldwillknottscales
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
451 E 124th Ave
Thornton, CO 80241 (877) 761-0322 (303) 280-2036 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (877) 761-0322(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: The sales staff recommend a Gem Pro 250 scale for my needs.The staff is unknowledgeable about customer needs and sells items incapable of performance The Sales representative recommended a Gempro 250 for my reloading needs. The original scale had trouble with in 2 months and needed to be replaced. The replacement is doing the exact same thing I contacted the retailers and was pretty much told that I needed to send it in for repair. The problem is this model is incapable of performing the task and level of performance the retailer stated. I was sold a item that is not capable of the performance stated. Replacing the scale with a repaired model is not the answer. It will not solve the problem. I need an Item that is accurate and capable of repeated functions. This scale is not capable of that operation. The sales representative insured me that it was and I would have absolutely no problems. Now I have to spend shipment moneys for the second time to get this scale repaired or replaced again and it still will not solve the problem. All I want is my money back and I'll purchase a scale from a reputable knowledgeable retailer.
Desired Settlement: Simple I want my money back
Our generous 30 day return policy is clearly spelled out here: http://www.oldwillknottscales.com/return-policy.html#ow-returns-myweigh
Mr. ******* purchased his scale on June 29, 2015. He first contacted us about a problem with his scale on October 5, 2015... 98 days after purchasing the scale, 68 days outside our 30 day return policy.
In the name of customer satisfaction, we went ahead and replaced the scale for Mr. *******, even though he was required to send the scale to the manufacturer for replacement under their lifetime warranty.
Mr. ******* contacted us again on 12/21/2015 about a problem with his scale (175 days since the original purchase, and 70 days since his replacement was shipped to him... both way outside our 30 day return policy). Since we had already gone out of our way to take care of the replacement (instead of the manufacturer replacing the scale as per the policy) we told Mr. ******* that he would have to send his scale to the manufacturer for replacement, instead of to us.
Once again, in the name of customer satisfaction, if Mr. ******* returns the scale to us, we will refund his June 29, 2015 purchase. He will need to reference order #******* on the outside of the box, and he will also need to jot down his tracking number for his reference, in case anything happens to his package on its way back to us.
Read Complaint Details
Complaint: Defective bathroom scale Received defective bathroom scale. spent one hour putting it together and trying to trouble shoot problem. batteries not working in unit. nothing coming up on scale. Defective unit. Was told may have restocking fee if unit is not defective. Assured customer service that unit is defective.
Desired Settlement: refund to credit card without threatened restocking fee.
Business Response: Initial Business Response /* (1000, 5, 2014/02/18) */ Good morning, We spoke with M----- on February 11 about her product not powering on, and from what we were told by M-----, it certainly sounded like the scale was defective. Our customer service representatives are instructed to, as a matter of course, advise the customer that if the manufacturer receives the product and they find that it is not defective, that the manufacturer charges us a restock fee, and that this fee, if charged to us, would be deducted from the refund. We in no way doubted that M-----'s product was defective, our CSR's are just obligated to advise our customers about the possibility of a manufacturer's restock fee. On that same day, we provided a UPS prepaid label via email, so that M----- could return the defective scale to the manufacturer, at our expense as it should be. We've checked the tracking number (1Z05R8VXXXXXXXXXXX) for the return of the defective scale to the manufacturer, and we see that they received it yesterday, February 17. We have refunded M-----'s order in full, which depending on her bank, she should be able to verify in 1-3 business days. M-----, if you have any questions at all, please don't hesitate to contact me personally... I'm here to help. Take Care, **** ***** Director Professional Retail Service 451 E 124th Ave Thornton, CO XXXXX (p) XXX-XXX-XXXX (f) XXX-XXX-XXXX
Customer Reviews Summary