9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sean T
2 stars02/09/2024
Although the sales and installation teams demonstrated professionalism, the service provided is currently experiencing some stability issues. Despite having subscribed to the service for less than a month, we have already encountered several lengthy outages during the day. If a reliable internet connection is vital for your work, I would advise against choosing this service. Consequently, I must now consider purchasing an additional internet provider, which will incur additional costs. Furthermore, it remains uncertain whether our sprinkler system survived the excavation process near our house.
DirectLink Inc. Response
02/09/2024
Hello ****,
We sincerely apologize for any disruption to your property made by our construction crew or contractors. In order for us to fix any damages, please call or email us to submit a damage claim. Also, it is possible there could be an issue with your connection which may require some extra attention by our tech team. Please contact us for immediate support, so we can properly diagnose and get your connection running to the gig speeds you should be receiving with Fiber Internet. Please call ************ M-S 8am-5pm or at ***********************
Thank you,
Your Dedicated Fiber TeamReview from Julie M
1 star11/02/2023
They put flags in our yards, even through my garden. They painted the lawn, even through my garden; they dug up the lawn and told us it would be a small hole, which it is not. They left exposed holes without any warning for people to break their legs while walking their dogs. They leave their stuff on the lawn. They have blocked my driveway 3x now so I can't enter or leave. All of this without my permission. HOW CAN THEY DO THIS TO OUR RESIDENCES WITHOUT OUR PERMISSION? They were supposed to give notice and secure permission but they did not; they think they can do anything they want and the sad thing is we can't do anything to stop these people! They are doing whatever they want to our properties so that they can make money. DO NOT SUPPORT DLBroadband!DirectLink Inc. Response
11/06/2023
*****, we sincerely apologize for the disruption to your yard and your family's schedule. Before we begin any work we do contact your HOA of the upcoming construction and we have also been sending out mailers to the area advising residents that our construction crews will be working in the neighborhoods and yards. Thank you for bringing this to our attention; we'd like to make things right. Our team of dedicated support specialists are available to help resolve any concerns or file a damage claim. Please email us at *********************** or call ************.
Thank you
Review from Patrick H
1 star09/01/2023
Directlink is installing fiber in our neighborhood. We marked our sprinklers as suggested, their crews paid zero attention to our markers and broke our sprinkler line. I have called 8 days in a row for a crew to come repair our sprinkler, they won't show up to fix our property. Every day I am promised a call back or someone to come out to fix our property.DirectLink Inc. Response
09/05/2023
*******, Thank you for reaching out and letting us know about this situation. We have looked into the damage claim that you filed and it appears to now be fixed. Apparently there was a mix-up regarding the address information we had on file, and our repair crews were attempting to go the wrong house. If you are satisfied with the repairs and this complaint is no longer necessary, we very much appreciate you revising or removing the negative marks. We pride ourselves on providing high quality service and sincerely apologize for the frustration this has caused. Thank you,Your Dedicated DirectLink Support TeamReview from Melissa R
1 star08/30/2023
This company is coming into our neighborhood and ripping apart yards with absolutely zero notice or information. The company claims that they left flyers on doors but we never received one. We understand that they are permitted to do their work (though I can't find a permit with the county) but they should have the decency to send a formal letter and have a discussion with the home owners before just showing up. We had to ask multiple neighbors to even discover that it was DirectLink coming into our neighborhood.DirectLink Inc. Response
08/30/2023
*******, we sincerely apologize for the disruption to your yard. Before we begin any work we do contact your HOA of the upcoming construction, unfortunately many of the HOAs are not communicating to residents what to expect. We have also been sending out mailers to the area advising residents that our construction crews will be working in the neighborhoods and yards. Please reach out to our support team to help resolve any concerns or file a damage claim - you may email us at *********************** or call ************.
Thank you,Your Dedicated DirectLink Support Team
Review from Lisa R
1 star08/29/2023
Directlink broadband internet has been working in my neighborhood for the past month. They have now disconnected my internet twice and my power once. Each time I have had something disconnected they are in my immediate area and it has affected my entire neighborhood.I work from home and have lost now three days of work. I cannot afford the loss of income. I could even lose my job.DirectLink Inc. Response
08/30/2023
****, we're terribly sorry that you had a negative experience with your internet service. Thank you for bringing this to our attention; we'd like to make things right. Our team of dedicated support specialists are available to help resolve any concerns. Please email us at *********************** or call ************.
Thank you,
Your Dedicated DirectLink Support Team
Review from Lawrence E Y
1 star08/28/2023
They dug up my yard without my knowledge nor permission for a service I did not ask for nor desire. They left a large, unsightly junction box in my front yard. I consider that they have ruined the attractiveness of my yard and reduced the value of my property.DirectLink Inc. Response
08/31/2023
********, we sincerely apologize for the disruption to your yard. Before we begin any work we do contact your HOA of the upcoming construction, unfortunately many of the HOAs are not communicating to residents what to expect. We are only digging and placing the boxes in the public utility easement portion of the property as permitted by the city. Additionally, we are actively sending out mailers to the area advising residents that our construction crews will be working in the neighborhoods and yards. Please reach out to our support team to help resolve any concerns or file a damage claim - you may email us at *********************** or call ************.
Thank you,
DirectLink Support TeamReview from Marilyn B
1 star08/09/2023
Destroying are neighborhood streets, cutting gas lines, phone lines, water lines while installing their fiber internet in our subdivision without any consultation with our HOA or residents. They have created numerous outages. Clearly they do not have trained professionals on the job.DirectLink Inc. Response
08/09/2023
*******,
We are terribly sorry you had an unsatisfactory experience with us. We do work closely with the HOAs and notify them in advance of work being done and we are reliant on the HOAs to communicate construction that is coming to their residents. It is our understanding that we are not the only utility also working on various construction projects that *** impact the neighborhood at the same time. We do our best to minimize any impacts and ******************* to the best of our abilities. If you have specific concerns to your property please contact our customer support team at ************ to file a damage claim so we *** fix any damages.
We are confident that the broadband improvements that we are bringing to your neighborhood will provide residents with years of future-proof technology that far exceeds the current offerings there.
Thank you,Your Dedicated DirectLink Fiber Team
Review from Nicole C
5 stars06/28/2023
Fantastic experience getting fiber installed at my home. Top notch communication from construction to installation. Seamless process and you can't even tell they ran fiber lines from the street to my home. Technicians were professional and thorough. They provided me with additional wi-fi units for my house so the wireless signal is strong in every room, even the basement where my son's gaming xbox is located! Insanely fast 2 gig speeds - service is reliable, no buffering or lagging, and no outages! Totally works when I need it. Customer Service has been awesome - answered all my questions and helped me understand how to cut the cord from cable and how to watch my shows using streaming services, saving me so much money now over cable!Review from Sheree C.
1 star09/06/2022
This company is very crooked and scam artist. Their technicians are obnoxious. We have a $3 million dollar home and they installed a dish on our roof not fascia per our request and we now have holes in our roof. When we called to have it installed in a different location, they blamed us and have the audacity to charge us. Do not use this company!
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