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          Hotels for Everyone has 1 locations, listed below.

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            Business ProfileforHotels for Everyone

            Hotel Reservation

            Current Alerts For This Business

            Out of Business:
            According to information in BBB files, this business is no longer in business.
            Pattern of Complaint:

            BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around service issues, refund issues and customer service issues. Prior to the business's closure, consumers alleged that reservations booked through the business were not found by the hotel when consumers called to confirm or arrived for their stay. After the business’s closure, consumers alleged that they received an email notification indicating that the business is closed and that reservations had been canceled. Regarding refund issues, consumers allege that although there is a free cancellation policy, refunds are never received. Additionally, consumers allege that they are informed that they will need to contact their bank regarding a refund as the business is no longer in operation. Lastly, consumers allege that this business does not provide responses to customer service inquiries. Specifically, consumers claim that they are unable to speak to a live representative and the business fails to respond to phone calls or emails.   

             

            On August 2, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of June 24, 2020, BBB has had no response. 

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Hotels for Everyone is an online hotel booking site.

            Business Details

            BBB File Opened:
            7/11/2013
            Business Started:
            9/3/2010
            Business Started Locally:
            9/3/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Matt Garton & Associates LLC
            Business Management
            • Mr. Matthew Garton, Owner
            Contact Information

            Principal

            • Mr. Matthew Garton, Owner

            Customer Contact

            • Mr. Matthew Garton, Owner
            Additional Contact Information

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/30/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            BBB unable to locate business
            Motel 6 5710 E imperial hwy Anaheim ca I've stayed at this hotel for some time now and it's always had issues with drugs, prostitution, theft from the employees, dirty urine smelling rooms, no fire detectors in rooms, cockroaches everywhere, some doors don't have locks and now BLACK MOLD EVERYWHERE. I stayed there about 2 months ago for 28 days at $120 a day that's $3,360 paid and I noticed in the bathroom (I have pictures of it) in the corners there was small amounts of mold so I told Gary at front desk but he was unable to switch me rooms at that time and said to check back the next day. I checked back periodically just to be told the same crap day after day and I couldn't leave the hotel I had no where to go that I could afford. Meanwhile I would do my best to stay positive cause I know black mold can cause great healthconcers I noticed the mold was getting alot worse and now it's not only all over bathroom but creeping out in the room on the boards near the carpet. I would call to the front to talk to Gary or vic and same thing no room available and that he'd have maintenance stop by to check it out but no one ever did. What was the grossest part about this whole thing was after I would shower water would drip from ceiling from the condensation and that's where all the mold is so I was forced to wear a poncho after getting out of shower everyday to avoid having mold drip on me. Now that was couple months back so I can't even imagine what these rooms look like now. When I stayed there I was able to befriend other people just to look in side the other rooms and other rooms were just as bad it would make me legitimately sick to my stomach. I was afraid to eat and drink in my room. All around it was a freaking nightmare and somethings got to be done. I wasted so much money on a unsanitary environment and no one there gave a shit. Not to mention all the drug overdoses, blood splatter on walls and deaths that have occurred at this hotel it should be shut down.

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Great West + Pacific

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