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            Business Profile2-10 Home Buyers Warranty

            Home Warranty Plans
            BBB accredited business

            Additional business information

            Additional Info:
            Consumers are not required to contact the business first before filing a Better Business Bureau complaint; 2-10 Home Buyers encourages consumers to contact them directly at 720-531-6768 to resolve their dispute.
            See all additional business information

            Contact Information

            13900 E Harvard Ave

            Aurora, CO 80014-2324

            Visit Website
            (720) 747-6000

            Business hours

            7:00 AM - 5:00 PM
            Business Hours
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1.24/5

            Average of 417 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,196 complaints closed in last 3 years

            237 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 12/14/2005

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            2-10 Home Buyers Warranty offers home warranties for builders, real estate agents and homeowners.

            Business Details

            Location of This Business
            13900 E Harvard Ave, Aurora, CO 80014-2324
            BBB File Opened:
            3/17/1983
            Years in Business:
            43
            Business Started:
            2/24/1981
            Business Started Locally:
            1/1/1983
            Business Incorporated:
            1/13/1984
            Accredited Since:
            12/14/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Home Buyers Resale Warranty Corporation
            • Home Buyers Resale Warranty
            • 2-10 Home Buyers Warranty of California, Inc.
            • Home Buyers Resale Warranty Co.
            • Home Buyers Warranty Corporation VI
            • 2-10 Home Buyers Warranty of Virginia, Inc.
            • Home Buyers Resale Warranty Corp.
            • Home Trust Warranty
            • Home Buyers Warranty Corporation
            Hours of Operation

            Primary

            M:
            7:00 AM - 5:00 PM
            T:
            7:00 AM - 5:00 PM
            W:
            7:00 AM - 5:00 PM
            Th:
            7:00 AM - 5:00 PM
            F:
            7:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Nelson Tennyson, Administrator
            • Ms. Lindsay Iten, Regulatory Affairs Spc
            Contact Information

            Principal

            • Mr. Nelson Tennyson, Administrator

            Customer Contact

            • Mr. Nelson Tennyson, Administrator
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Purchasing home warranties

            Customer Complaints

            1,196 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/10/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Very poor customer service. Hot water heater broke and they assigned us a local company who has been great.new hot water heater was ordered and then was not delivered to the correct location. A valve that was necessary was not delivered at all. Then the hot water heater was supposed to be delivered to the plumber the following day and did not occur. Two days later plumber still did not receive hot water heater or valve from 2-10. Now 2-10 days the unit will be delivered to plumber tomorrow but I have lost faith after several missed deadlines. I will now pay for the plumber to install a water heater and valve for $1300 but 2-10 says they will only reimburse for $950. We have not had hot water for almost 2 weeks and I initially contacted 2-10 the day the old heater started leaking. Poor customer service and they have just told me hot water heaters take awhile. They used to let the plumbers supply the heaters but now they ship them out and it seems to be causing significant delays. I will not renew.
            Read More
            Read 1195 More Complaints

            Customer Reviews

            417 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            james g

            04/17/2024

            I switched from Am Home Shield to 2-10 for a better price; HUGE MISTAKE. Although 2-10 looked good on paper; the customer service after making my 1st and only claim was the worst ever. My fridge died and they sent a service provider who said it only needed to have coils cleaned. I thoroughly cleaned the coils and entire underside of the fridge and it did start cooling only to die again the next day. I called 2-10 back 3 times over the next 12 days only to be told that they have not yet received the diagnostic report from the service and cannot move forward without it. Finally, they offered to send a different service provider to check the fridge but I would have to pay an additional $100 service fee again. With that offer, I cancelled my policy with 2-10 and demanded a full refund. A home warranty is worthless without customer service that can process your claim with a sense of urgency and understanding the huge inconvenience their customer suffers without a necessary appliance or system. They seemed not to care. Save yourself a lot of time, frustration, and inconvenience; find another company; I am.
            Read 416 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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