Customer ReviewsforHonolulu Ford

Honolulu Ford has a serious problem with customer service. My calls to the service department and parts department have gone unanswered or unreturned for weeks. GM ********************* left her number on this site. I've called her twice now and I'm still waiting for a return call.

September 26th- **** Recall Concierge reached out to me regarding an issue with my 2022 F150 Lighting- High Voltage Module (SOC3W4). The recall concierge was terrific. They made an appointment for me to set up a vehicle and possibly Pick up and drops off. It was all part of the recall and needed no dealer inspection per the recall bulletin and the recall concierge. For one whole week, I tried to call the assigned service representative per the concierges instruction. She answered once and told me shed call me back, but she never did. October 2nd- When my appointment came, I asked her why she had not called me, trying to give her an opportunity to explain or apologize. SHE TOLD ME IF I WAS GOING TO GIVE HER A HARD TIME, I'D HAVE TO GO SOMEWHERE ELSE. I told her no; I needed my truck fixed. SHE MUMMBLED UNDER HER BREATH AN INSULT AND ASSIGNED ME SOMEONE ELSE. I wished I got her name but I was so livid that I didnt get it. For reference she the service rep with the terrible attitude next to fey. You cant miss her. I am waiting in the lobby for another ******************************************************** I got *******************. My interaction with her was brief and cordial, but I did not hear from her for the entire next week. November 29th- 2 MONTHS LATER. I finally picked up my truck. In between the drop-off and pick-up, I emailed the service manager, ***********, to tell him about my terrible experience. NO REPLY.Both **** Recall Concierge and I filed complaints against this dealership. *********** told me theyve never experienced service from a dealership before. BTW, MY CAR HAD MULTIPLE SYSTEM FAULTS WHICH REQUIRE A NEW SERVICE APPOINTMENT (OBVIOUSLY I WENT SOMEWHER ELSE) AND THEY CHARGE **** CORPORATE FOR WINDSHIELD WIPER THAT I DID NOT NEED OR ASK FOR-FRAUD!!!

If I had a choice of no stars I would put 0 starts!!! We got a used 2016 ********** from Honolulu ford back in 2022. Inside of the car was all messed up, ceiling falling off , inside was dirty . Still till this day we have not fixed anything because why fix something we didnt mess up. Anyways We were given contract for maintenance fees etc and we already had this car over a year NOT ONCE DID WE EVER GO TO HONOLULU FORD FOR AN OIL CHANGE OR ANYTHING BUT YET THEY CHARGED US 2,100$ in maintenance fees or sum. We had no clue. All they told was us was put a high down ************ could drive the car off the lot. At that time we did not have a car so obviously we needed a car to get around. Its 2024/20/1 and we still havent taken this car to Honolulu for for anything. Yet we were still charged the day we got the car for maintenance fees. Idc how or who but imma need that refund back. I wish we never went to Honolulu ford because now were stuck with a vehicle that the inside is all messed up (we got it like that), makes a lot of noise, they didnt even clean the car when we got it it was dirty and dusty etc , and I refuse to go back to Honolulu ford for anything unless its to return this car get my refund and not deal with them anymore. I want my hard working money BACK!

I had problems with my car and took it in for a diagnosis. They came to the conclusion that my entire engine needed to be replaced because the engine "exhibited low oil pressure". I asked if there was any incremental repair that could be made besides a $10,000 engine replacement and was told that they saw no other option. I towed my car to another repair shop and got a second opinion. After a common repair, a fuel pump replacement, my car was up and running. If you're mechanically inclined, I'm sure you're thinking how can you mistake signs of poor fueling for low oil pressure, especially when the computer is detecting fuel sensor codes? They are liars.When I needed a trusting mechanic to help my family in a time of need, they straight up lied to me and tried to take a large chunk of money in the process. I will never trust this dishonest dealership.

I hope all the other **** dealerships on island aren't like this one. I hope they aren't in cooperation to set unrealistic "market" driven markups on their vehicles. My initial salesperson at Honolulu Ford was ********. He was awesome. He had me on the way to a **** Maverick. He was very transparent with me throughout the whole process and explained to me the nitty gritty of the taxes and fees. He did not rush me or condescend to me like ***** and ******** main complaint with this place is they wanted me to pay 10k over the msrp on a production model car. Please investigate.

If I could give them negative stars I would!! It should NOT take 2 months to follow up and see if our warranty cancellation went through. NO ONE will answer the phone, leave you on hold for over an hour (I screen recorded proof) and NO ONE WILL EVER RETURN YOUR CALL. We bought a used car from them, the interest rate was RIDICULOUS!! ****% like seriously. A car that is worth $18k was marked up to 30k and will cost us at the end of the loan $60k ?? FOR A 2017 ***** Accord LX!!! This company is the absolute worst dealership in ALL OF ******!! DO NOT BUY A CAR FROM THEM!!!!!!!!!

Went to look at used cars. Found one we really liked price on the window was $51k they made us a great offer for $49k because the salesman said cars are currently marked up because of the chip shortage. When i looked online at their website that exact car was on there for $45k so they marked up the price by $6000! This isnt the first time this has happened at this dealership weve had the same experience when we tried to buy a car there in 2020 but because of this we took our business elsewhere.

On , Tuesday , May 18, I had an appointment to turn in my leased car and get another lease for three years. When I left the dealership six hours later, I realized that I had been pressured into buying a car that is impossible for me to pay for. The payments are more than $400 above what I was paying on my leased car. I am an elderly retired person. When I got home and read the fine print in the contract I found there were things in it which was never discussed/disclosed. So the next morning I called to speak to a Manager for help. Someone from the leasing department called me back a day later. After I explained the situation he said he could not help me but would have the salesperson call me back. No one called back that day or the next so on Friday, May 21, I drove back to Honolulu Ford to see if I could talk to a Manager. After a lengthy wait in the waiting area the same salesperson came to talk to me about the situation. After that long meeting, he kindly promises to call me the next day with an appointment with “someone with authority” to help me. The next day , Saturday, again no phone call so late in the afternoon I drive to Honolulu Ford. Again the same salesperson is there and tells me no one is there to meet with me and that he will call me on Monday or Tuesday. I have been a loyal customer for 10 years and have leased several cars from Ford. In the past I have had excellent service. This experience has cause me great mental and physical distress. What else can be done.