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          "Now" Heating & Air has 1 locations, listed below.

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            Business Profilefor"Now" Heating & Air

            Heating Contractors
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/7/2007

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            "Now" Heating & Air offers heating and air conditioning services. 

            Products & Services

            HVAC

            Business Details

            BBB File Opened:
            5/29/2002
            Years in Business:
            26
            Business Started:
            1/6/1998
            Business Started Locally:
            12/6/2007
            Business Incorporated:
            7/1/1998
            Accredited Since:
            9/7/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Now Heating & Air
            • Now Heating & Air, LLC
            • 24/7 Now Heating & Air
            Hours of Operation

            Primary

            M:
            7:30 AM - 6:00 PM
            T:
            7:30 AM - 6:00 PM
            W:
            7:30 AM - 6:00 PM
            Th:
            7:30 AM - 6:00 PM
            F:
            7:30 AM - 6:00 PM
            Sa:
            9:00 AM - 2:00 PM
            Su:
            Closed
            Business Management
            • Mr. Ian Thoele, Service Manager
            • Mr. Eric Leaf, Operations Manager
            • Ms. Cadence Pruitt, Administrator
            Contact Information

            Customer Contact

            • Ms. Cadence Pruitt, Administrator

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/22/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Last winter I had Now Heating and Air complete some work on my water heater/forced air heating system. It took multiple visits to have the problem resolved. The technicians would say that they fixed the issue and then the system would not function, so they had to come back out multiple times. Eventually they were able to fix the problem and the repairs lasted for approximately one year. I paid for an inspection/diagnostic up front, so I feel the issues should have been identified. Fast forward to this October and the problems started again. The initial technician completed an inspection/diagnostic and determined the water heater needed to be replaced. I agreed to have the water heater replaced, even though work was just completed on it the prior year. Once the water heater was replaced, I was assured that everything was functioning properly. This was not the case. The technicians had to come back out to determine what was not repaired properly. On top of it all the technicians missed appointments with my tenant and neglected to return phone calls, causing more frustration because he took off work to meet the technicians. This would not have happened in the first place if the inspection/diagnostic/repairs were completed properly. I was told that the zone valve needed to be replaced. I agreed to have the valve replaced and the work was completed. Again the technicians assured me the problem was resolved. A day later the hot water/heater system started having issues again. There were multiple technicians involved and I was getting conflicting reasons why the system was not functioning properly and why the zone valve was not identified during the inspection, so I asked to speak with a Supervisor. I received a call from **** who advised he went over to my residence to inspect the water heater himself due to the issues. During the inspection **** self admittingly got into a confrontation with my tenant and was speaking to him in an aggressive manner. This was just one other issue I had to handle with my tenant that was a result of my experience with your Now Heating and Air. I asked **** why this was not identified up front, and he advised there are so many hot water and heating systems he cant train his technicians on every system. This did not sit right with me as I thought I was calling a professional company who had trained technicians to work on my water heater/heating system. If they did not have the expertise, I should have been told that up front. I asked **** if this part was included with the original repairs/replacement of the water heater, and he said it was not. **** advised me he went through the previous repairs and invoices multiple times and assured me this was just a coincidence that this part failed a day after the water heater was put in. **** also advised me of the additional work that would need to be completed to repair the system and that he would complete the work himself to make sure it was done right. A technician did show up to complete the repairs, but **** did not as he told me he was going to. The additional repairs were completed, and the system now seems to be functioning properly for the time being. I received a call from your accounting department stating I had an outstanding balance for the replacement of the zone valve. I asked for invoices and the zone valve was put on the initial quote (10/10/22), but not replaced. The technicians and **** kept saying the water heater was 20 years old, when the condos were built, but I had it replaced 5-6 years ago. If they completed a thorough inspection of the heater and system, dont you think they would have seen this? I know it is stamped on the hot water heater. I started to question if all of the work was really completed that was on the invoices. I emailed the owner *** regarding my experience and issues with the repairs. I asked to have all communication going forward be in writing and not over the phone. I received multiple calls from both *** and ******* in the accounting department after I specifically asked that all communication be done through email, so I had to request again to have all communication be done through email. Even after that I received a call from *******. I requested the invoices for the parts from the vendor and *** told me they get all of their parts from a stocked warehouse and that the invoice is what he provided me. I told ******** paid expedited shipping for a part and that I find it hard to believe they stock water heaters. I asked again for invoices and this time *** acknowledged that they do have vendor invoices, but he was not going to provide them to me. I advised *** that I need to review the invoices to make ********** were ordered and replaced. I also advised most of the parts have warranties and that if there are any further repairs that need to be completed on the system, and I utilize another company, I would need the invoices. I have still not received the vendor invoices to date. I advised *** that I had to adjust my tenants rent because of the negligence on his companys part. *** advised me that he issued a check to my tenant for $300. He also advised that he has a working relationship with my tenant, he fixes Now Heating and Air vehicles, and that I did not fully understand the situation. I advised *** that I dont understand why he gave my tenant $300 and not me, the consumer. Furthermore I advised the working relationship between him, and my tenant has nothing to do with **** am asking that Now Heating and Air provide me with vendor invoices before making any further payments. I feel the compensation that was given to my tenant for Now Heating and Airs negligence, should have come to me. Also I feel there may have been parts replaced prematurely because the technicians misdiagnosed and/or did not have the expertise to work on this type of a system.
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            Customer Reviews

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