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            Customer ReviewsforHearing Care Solutions, Inc.

            Hearing Assistive Devices
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            15 Customer Reviews

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            • Review from Jennifer K

              1 star

              12/13/2023

              I was shocked that Hearing Care Solutions does not provide a hearing test done by a licensed Audiologist, my hearing test was done by a Hearing Instrument Specialist. My hearing loss is very severe. My total visit lasted less than 35 minutes. I left with no documentation and feeling extremely confused, all she handed me was her business card.The price I was quoted was quoted by HCS versus the price ***** says I owe does not line up meaning she did not give me the correct hearing aid price.My insurance company was shocked that a Audiologist did not perform my hearing test as was I.Very unprofessional!

              Hearing Care Solutions, Inc. Response

              12/18/2023

              Dear ********************,

              Thank you for notifying us of your concerns. HCS has a dedicated Credentialing team which fully credentials all Providers who apply to be a part of our network. They must meet NCQA credentialing standards to ensure quality of care and must be fully licensed. We have been able to connect with the **************** to conduct additional training regarding quoting and understand our ******* Services Team has attempted to connect with you to review your hearing aid order. We will continue to follow up with you to ensure satisfaction.

              Should you require any additional assistance, please contact us at ************ or *******************************************
              Thank you for providing us the opportunity to address your concerns. 

            • Review from Gary H

              1 star

              08/18/2023

              Extremely rude Audiologist at Hearing Care Solutions who provides inaccurate, wrong information regarding my hearing aid selection that was submitted by my my hearing aid doctor. More, Audioloay HCS also provided inaccurate hearing aid design color while other employees at HCS provided correct info which coinsided with the order from my hearing doctor. Instead of the Audiologist asking why a different HCS employee provided me the correct information, he decided to argue with me. I asked Audiologist to discuss with his co worker but he refused bit preferred to argue. These are $6500 hearing aids and the Audiologist is downright inconsiderate, rude, and does not have or take responsibility for his providing of wrong info. I then called my hearing doctor. ********************** Dr called HCS to discuss with a different employee to confirm my order which was correct different than what HCS Audiologist provided today and provide approximately 2 weeks ago when we had to delay the order to confirm the hearing aid order

              Hearing Care Solutions, Inc. Response

              08/28/2023

              Good afternoon,

              Thank you for giving us the opportunity to address your concerns.

              At Hearing Care Solutions, we strive to provide our members with the highest quality of hearing healthcare at the most affordable prices.We regret to hear that your experience was unsatisfactory and can assure our Provider Support team will be providing additional training to the referenced office to prevent any situations like this from arising in the future. I see that you have connected with our team and your *************** regarding your order and that it now meets your needs and requests. Should you require any additional HCS assistance please dont hesitate to contact ************** Monday Friday from 6am 6pm.
            • Review from Randal B

              1 star

              03/20/2023

              This company has taken full payment for a set of hearing aids on March 8th 2023 and I found out today the order was never placed I'm trying to get my money back and my insurance money back. I would not recommend this business to anyone

              Hearing Care Solutions, Inc. Response

              03/23/2023

              Thank you for bringing this to our attention. We deeply regret your dissatisfaction with the services youve received through our program. We understand our ******* Services team has connected with you to review your hearing aid order. We have provided an expected timeline for taking delivery of your order and appreciate your patience and understanding. We will continue to follow up with you to ensure satisfaction.Should you require any additional assistance, please contact us at ************ or ******************************************* Thank you for providing us the opportunity to address your concerns.
            • Review from Hunter L

              5 stars

              03/04/2023

              My insurance works with Hearing Care Solutions for hearing aids. My ENT doctor gave me the number to call them after my evaluation. They made me an appointment with a local service. I have two hearing aids. I have been very satisfied with the process thus far.

              Hearing Care Solutions, Inc. Response

              03/09/2023

              We very much appreciate you taking the time to share your experience. We are grateful for your support and recognition. Please contact us should you need additional support at ************** or ******************************************* Thank you for allowing Hearing Care Solutions to serve your hearing care needs.
            • Review from Theresa G

              1 star

              02/10/2023

              They should be shut down!!Six weeks of their "game", I'm so fed up, and it's not their fault. And one of the executives had the audacity to tell the receptionist/patient care woman at ************** that she was doing more than she should to help me solve all the issues that they kept coming up with!

              Hearing Care Solutions, Inc. Response

              02/14/2023

              Good afternoon, We deeply regret your dissatisfaction with the care you received through our program. We have been in contact with your health plan and are working with them to ensure this is resolved in a timely manner. We assure that this has been prioritized by HCS and by your health plan. I see you have connected with our Director of ******* Services for updates regarding your order and will communicate with him moving forward. Should you require any additional HCS assistance, please contact us at ************** or ******************************************* Thank you for providing us the opportunity to address your concerns.
            • Review from R. P.

              1 star

              01/16/2023

              Dealing with HCS is frustrating to say the least. Priced an Oticon Zircon with them and was told there would be no copay. My audiologist told me that there would be a $350 copay for the battery version and $1000 for the rechargeable. I paid a $350 copay and was told that the ** would be shipped and I should hear from my audiologist within 5-7 days. After two weeks, I checked in with HCS and was told that ****** had lost the order and the ** should be at my provider with 5-7 days. When I arrived at my provided for the fitting, the audiologist fitted me with a rechargeable **. Three days later I got a call from the provider who told me that HCS had sent the wrong ** and I could either pay and additional $650, or come back to his office and be fitted with a non-rechargeable **. I called HCS and spoke to a customer service rep who appeared to care less about the poor customer service that they provided. To echo other comments on this site, I believe the **s they provide are way over priced, and their customer service leaves a lot to be desired.

              Hearing Care Solutions, Inc. Response

              01/19/2023

              Thank you for bringing this to our attention. We deeply regret your dissatisfaction with the care you received through our program. I see you have connected with our Director of ******* Services to review your hearing aid coverage and will communicate with him moving forward. Should you require any additional assistance, please contact us at ************ or ******************************************* Thank you for providing us the opportunity to address your concerns.

              Customer Response

              01/19/2023

              After submitting my review, I was contacted by a representative from Hearing Care Solutions who was very apologetic for the confusion over the pricing issue, and offered a solution which did not require an additional copay.We all encounter customer service issues from time to time that go unresolved, so I think it is important to recognize Hearing Care Solutions responsiveness to my concerns. Certainly, it has reshaped my opinion of the company, and alleviates any concern that I might have had to work with them in the future.
            • Review from Kent K

              1 star

              12/17/2022

              Terrible patient service. I purchased my hearing aids after I had reviewed my benefits with my ******** Advantage carrier CDPHP which noted I would be reimbursed for at least part of the purchase. I was seen by a participating provider and then submitted my claim for reimbursement. I was told I needed to submit thru HCS and not thru CDPHP. I emailed the ***************** Team and received an email back from ******* stating she had emailed the *********** and they would be sending me a proper claim form to submit my charges. I never received any claim form and again emailed ***************** rep ******* and she again stated she would contact the ***********. This was 6 weeks ago and I still have not received my claim form. I am starting to think this is some type of scam. I was a Cardiology Practice business manager and have had to deal with companies like this in the past. I pretty much have given up any hope for reimbursement.

              Hearing Care Solutions, Inc. Response

              12/19/2022

              Thank you for bringing this to our attention. We deeply regret your dissatisfaction with the care you received through our program. I see you have connected with our Director of ******* Services to review your hearing aid coverage and will communicate with him moving forward. Should you require any additional assistance, please contact us at ************ or ******************************************* Thank you for providing us the opportunity to address your concerns.
            • Review from Lauro C

              1 star

              10/27/2022

              10/27/22. My experience with HCS has been terrible. I would give them a 0 rating. HCS sets up the appt. for the hearing exam only to find out that one, the company that HCS sets up won't deal with them, two, the hearing aids are 40%-45% higher then elsewhere. Anthem tells me I can purchase out of network but will not send me a written procedure on how to purchase out of network and the time to it will take to be reimbursed. Anthem uses them as a third party that only adds to the expense and lines HCS's pockets according to the hearing aid companies. The hearing aid offices that were candid with me and want to remain anonymous. Says there horrible to deal with and they make all the money and the hearing aid offices do all the work.. In my opinion this is a scam and needs to be exposed.

              Hearing Care Solutions, Inc. Response

              11/18/2022

              Thank you for reaching out and sharing this information. HCS strives to provide high-quality, affordable, and transparent hearing care through our valued network of ***** locations. We regret that you were dissatisfied with your experience and would like to discuss your feedback and provide assistance. If you would like to connect with our team, please reach out to *******************************************
            • Review from Huey B

              1 star

              08/18/2022

              Have been trying to get an appointment for over a week. They do not reply to submitted form from website. Have held on the phone for 15 minutes several times only to be transferred to voicemail. Requests you not leave duplicate messages. They do not call back. Unfortunately this is the provider my insurance insists on!

              Hearing Care Solutions, Inc. Response

              10/04/2022

              Hi ****-We regret that you were not satisfied with your experience and sincerely apologize for any inconvenience. **************** is paramount to HCS, and our team works to respond to online inquiries within 24 hours. We would like to discuss your experience in more detail and ensure that your needs have been met. Please contact our ******* Services team at ************ or *******************************************
            • Review from Ellen B

              1 star

              06/10/2022

              No customer service and not honoring $0.00 Co pay. Raised price on 5/9/92022 after appointment was made on 4/27/2022; and before seen on May 10, 2022. The portal gave the Hearing ************** giving the **st levels for our appointment had it at $0.00 for our chosen hearing aids. They now say the ** pay is $250.00 now. It has been nearly one month. No hearing aids. I do jot think this has been a good benefit from *************** Advantage Plan. So I would not take Anthem if the hearing aids are the main reason.

              Hearing Care Solutions, Inc. Response

              10/04/2022

              Hi ************* regret to hear that you were dissatisfied with your experience with HCS. We pride ourselves on excellent customer service and strive to provide our patients with high-quality, affordable hearing health care. Occasionally, our hearing aid product formularies change based on the addition of new products to the market. However, we will always work with our patients if they have inquiries on hearing aid formulary updates to ensure that they're satisfied. We would like to connect with you regarding this issue. Please contact us at ******************************************

              Customer Response

              10/04/2022

              This has been resolved. Got hearing aids after a good wait. But they are good and the copay issue was resolved as well.

              Customer Response

              10/04/2022

              This has been satisfactorily resolved. Have hearing aids they work well!

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