Business ProfileforFirst General Services Front Range

First General Services (FGS) installed a new roof on our home. 14 months later, wind ripped off several sections of shingles. (All other roofs in the neighborhood were fine.) The shingle manufacturer, Tamko, determined that the shingles had not been installed per their instructions, which are printed on every package of shingles. So, Tamkos warranty related to wind damage was void at installationforever. Two men from FGS arrived unscheduled and unannounced to fix the roof. We were leaving on vacation. They finished after we left.Two years later, wind ripped off a second area of shinglesabout 21 square feet. (Again, all other roofs in the neighborhood were fine.) FGSs office staff was great: We cant just keep repairing the roof. We need to install it right. An FGS estimator found more loose shingles: Id like to see a new roof up there.First General supervisor: The labor/installation warranty doesnt transfer to a homes new owner. (We bought the house two months after installation.) Supervisor would not send a copy of that warranty, then agreed to send it to satisfy our BBB complaint; never received. Per supervisor, a subcontractor installed the roof. The subcontractor being anonymous, FGSs name is associated with the installation. We hired a different company to repair the second instance of wind damage.Ripped shingles are jagged and dense. When they blow off, they fly far. Were concerned theyll hit somethingor someone.When we sell the house, well have to disclose these wind events and that parts of Tamkos warranty is void, per Tamko, due to improper installation. Its likely that we and First General have the same goala worry-free roof and positive reviewsand could identify the same root cause: the subcontractor. As it is, we have a roof thats subject to wind events (and liabilities), a void manufacturer warranty, and an obligation to disclose these issues at sale. And in balance, First General Services has this negative review.

Mr. ***********, although we are sympathetic with your issue. You were never our contracted customer. We've never had a contract with you and warranties are simply not transferable. We never received any report or documentation from TAMKO (or from you) regarding their "inspection" and it’s our understanding their determination was made without ever physically inspecting the roof. The roof FGS installed passed inspection by the city and must have passed whoever you hired to perform your pre-purchase home inspection. Again, we are sorry for your unfortunate situation, we did what we thought was right to try to help you, but because we've never had a contract with you and because of reasons previously mentioned, we do not believe there is anything more we can do. We do wish you the best.